Process Associate Jobs in Vijayawada

Process Associate

KOBS Pvt Ltd

0 to 3+ Years

8000 - 30000 Monthly

Expired

Posted: 15 Feb 19

Job Description:

Advises present or prospective customer by answering incoming calls on a rotating basis; operating telephone equipment, automatic dialing systems, and other telecommunications technologies.·
Influences seller to retain product or service by following a prepared script to give product reference information.·
Documents transactions by completing forms and record logs.·
Maintains database by entering, verifying, and backing up data.·
Keeps equipment operational by following manufacturer's instructions and established procedures; notifying team leader of needed repairs.·
Maintains operations by following policies and procedures; reporting needed changes.·
Maintains quality service by following organization standards.·
Maintains technical knowledge by attending educational workshops; reviewing publications.·
Contributes to team effort by accomplishing related results as needed.·
Enter and update sellers information in the database·
Handle grievances to preserve the company’s reputation

Candidate Requirment:·

Proven experience as telecallers and queries representative or other doubts and queries/sellers service role·
Proven track record of successfully meeting doubts and queries quota preferably over the phone·
Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems·
Ability to learn about products and services and describe/explain them to prospects·
Excellent knowledge of English·
Excellent communication and interpersonal skills·
Cool-tempered and able to handle rejection·
Outstanding negotiation skills with the ability to resolve issues and address complaints
High school diploma; B Sc /BA will be a plus