Process Associate Jobs in Visakhapatnam - Effive

Process Associate
11000 - 14000 Per Month
Process Associate Jobs in Visakhapatnam - Effive
Last Date 09 Mar 2019

Effive - Job Details

Date of posting: 08 Jan 19

Process Associate: 

Job Summary

  • Answer calls professionally to provide information about products and services
  • Guide the customer on various queries, take/ cancel orders, obtain details of complaints
  • Follow up to ensure that appropriate actions were taken on customers' requests. 
Responsibilities and Duties
  • Advises present or prospective seller by answering incoming calls on a rotating basis; operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
  • Influences seller to retain product or service by following a prepared script to give product reference information.
  • Documents transactions by completing forms and record logs.
  • Maintains database by entering, verifying, and backing up data.
  • Keeps equipment operational by following manufacturer's instructions and established procedures; notifying team leader of needed repairs.
  • Maintains operations by following policies and procedures; reporting needed changes.
  • Maintains quality service by following organization standards.
  • Maintains technical knowledge by attending educational workshops; reviewing publications.
  • Contributes to team effort by accomplishing related results as needed.
  • Enter and update sellers information in the database
  • Handle grievances to preserve the company’s reputation

Required Experience, Skills and Qualifications

  • Proven experience as tele callers and queries representative or other doubts and queries/sellers service role
  • Proven track record of successfully meeting doubts and queries quota preferably over the phone
  • Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
  • Ability to learn about products and services and describe/explain them to prospects
  • Excellent knowledge of English
  • Excellent communication and interpersonal skills
  • Good Typing Speed
  • Cool-tempered and able to handle rejection
  • Outstanding negotiation skills with the ability to resolve issues and address complaints
  • Any Graduation / Post Graduation
  • Job Type:Full-time
  • Salary: Upto INR 300,000 per annum
  • Note: This job role requires candidates to work full time during NIGHT SHIFT (Monday to Friday).
  • Looking forward for you positive update.

Job Summary

Job Type : Full Time
Job Role : BPO / Telecaller
Job Category : Diploma,BPO,BSc/BCA/BBM
Hiring Process : Face to Face Interview
Who can apply : Freshers

About Effive

we are situated at Vizag 

This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us
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Effive recruiting Process Associate candidates nearby Visakhapatnam.Effive vacancies for Process Associate is recruited through Written-test, Face to Face Interview etc.
Effive Company recruits a lot of candidates every year based on the skills Sales, Marketing, Outbound Sales . The candidates with M.Com, BBA/BBM, MA, BSc, BCA, BSW, BEd, MEd, 12th Pass (HSE), Vocational Training, PG Diploma, MSc, Certificate Course (ITI), M Phil / Ph.D, Diploma, B.Com, BFA, MCA are selected to full fill the vacancies in BPO / Telecaller job field. The candidates nearby Visakhapatnam can apply for Process Associate position in Effive. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Effive recruitment, candidates are mostly chosen for the department of BPO / Telecaller . To learn more about the current jobs and other details, it is better to go through official site of Effive and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Effive and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Effive and near your city and get a secured career.