Process Associate- Order Management Jobs in Jaipur - Infonic Solutions

Night Shifts only.

Excellent English verbal and written communication skills are a must-have.

Responsibilities

Order Management and Customer Service

• Checks for Completeness of Commercial Requirements and ensures that order details (dates, details) in the system matches customer’s requirements as indicated in customer documents
• Provides Shipment Confirmation to Customers and ensures that orders are in ready condition and incorrect status before each order status
• Generates Shipment List and acquires proforma invoice, packing instructions and shipping release from customers to release orders for shipment
• Analyses, qualifies, and completes Change Order Requests
• Notifies Customer of Promise Delivery Date with an order acknowledgment and ensures that customer receives their orders on time and shipment commitment targets are met
• Proactively and promptly updates the customer of any delays in deliveries whether a the revised delivery date is available or not
• Ensures that the dates own by the order management team are updated and reflective of current order status
• Facilitates emergency/kick-off meetings with other functional groups and expedites immediately when there are any potential order delays
• Coordinates with other teams/support to complete the request of customers and communicates effectively with suppliers on customer’s delivery date pull in requests
• Generates and analyses backlog orders and participate in order backlog review meetings to provide feedback on risks to meet the period’s shipment commitments

Continuous Improvement and Innovation 

• Participates in the execution of Functional Unit Strategic Initiatives/Programs to improve Key Performance Indicators and support the objectives of the organization.

Requirements

Education: Bachelor's Degree – B.A., B.Com., B.Sc., M.C.A., BBA, or any other graduate.

Job-Related Experience: 

At least 6 months to 1 year related experience in order management or similar support/functions (Freshers may apply too)

Specific Knowledge:

Intermediate to Advanced MS Office Application – MS Excel

Business systems and tools

Familiarity with Automation Solutions or similar products and services

Excellent English verbal and written communication skills

General understanding of the quote-to-cash processes

Required Competencies:

High sense of the urgency to achieve goals, results-driven, communicates assertively and with tact, willing to learn, works well under pressure, customer-focused, team player.

US Shift: Night Shift Only

Face Mask, Daily Temperature Check, Hand Wash, Sanitization of all surfaces and doors, Vaccinated Staff