Process consultant Jobs in Hyderabad - HGS

Process consultant
0 to 1 Years
14000 Per Month
Last Date 31 Mar 2018

HGS - Job Details

Date of posting: 15 Feb 18

Key Parameters

  • Think Strategic
Big Picture Perspective:
  • Is able to understand the impact of individual performance to meet / improve own targets
Business Acumen:
  • Demonstrates basic knowledge and ability to use various applications / tools related to the function / engagement
  • At an individual level complies with do's & don’ts of policies, procedures& regulation as applicable to the engagement / function
  • Is aware of metric applicable to the role
  • Has the basic knowledge of policies, procedures and regulatory compliance
  • Comply with work on a timely manner
Drive Results
Planning & Organizing:
  • Maintaining TAT
  • Understanding and adhering to quality standards
  • Maintain all Hygiene and Process Metrics
  • Directing & Monitoring:NA
  • Acquiring knowledge & skills of related areas of the process
  • Understands, knows, and interprets different complex scenarios and is able to resolve all assigned tasks.
  • Update oneself to changes in product on a daily basis.
  • Average Handling Time (AHT) target to meet as per process
Problem Solving & Decision making
  • NA
  • Partner with Customers
Relationship Building
  • Ensure Customer is satisfied on all transactions & they are given quick resolutions
  • Escalate Long Pending Issues of Customers to supervisor / appropriate Desk
  • Give Correct and Complete Resolution to Customers on all transactions to avoid Repeat contacts by Customers.
  • Be Polite with all Customers
Passion for excellence
  • Adhering to the KPI, and understanding Quality & Auditing parameters
  • Provide First Time Resolution [ FTR ] on all transactions
  • High level of integrity
  • Ensure Customers Account Information is not compromised
  • Zero Fatal Error (FE)
  • Lead People
Managing Self
  • Understand the company policies and adhere to it diligently, basic professional standards and established procedures, policies before taking action and taking decisions.
  • Adhere to attendance and punctuality norms
  • Assumes responsibility for work activities and coordinating efforts
Inspiring others / Managing teams
  • Mentor & coach new members of the team based on requirement
  • Interpersonal relationship at work with peers, supervisors and should not have any recorded instance of misconduct.

Desired Knowledge, skills and abilities:

  • Possess basic Contact Center operations knowledge
  • Good reasoning and analytical skills
  • Able to communicate fluently in the language required for transaction
  • Problem Solving skills
  • Basic computer knowledge
  • Good PR skills
  • Typing skills as required by the process
  • Active listening skills
  • Passion to learn
  • Influencing skills
  • Ability to comprehend the customer requirement well
Desired qualifications (including certifications):Graduates
  • Desired years of experience:0-1 year

Hiring Process : Face to Face Interview

Job Role : Others

About HGS

For over 40 years, HGS has been helping companies deliver better customer service. This is our core competency. From traditional voice contact center services and web self-service, chat, text, and social customer service to back office support and robotic process automation, HGS helps customers get the right answer fast.
This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us

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HGS recruiting Process consultant Experienced(0 to 1 Years) candidates in Hyderabad. The HGS vacancies for Process consultant is filled through Face to Face Interview etc.
HGS jobs for Experienced(0 to 1 Years) candidates are very common in nature as the company recruits a lot of Experienced(0 to 1 Years) candidates every year based on the skills -International BPO. The candidates with BBA/BBM, BSc, BCA, BSW, BFA, B.Com, BA are selected to full fill the vacancies in Others job field. The Experienced(0 to 1 Years) candidates applying for Process consultant should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to HGS recruitment, Experienced(0 to 1 Years) candidates are mostly chosen for the department Others. To learn more about the current jobs and other details, it is better to go through official site of HGS and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of HGS and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.