Process Developer - Customer Service Jobs in Gurgaon

Process Developer - Customer Service

Genpact

1 to 3+ Years

Not disclosed

Expired

Posted: 12 Dec 19

Job Description

Process Developer - Customer Service

COR012532

Function : Operations

Gurgaon, India

Responsibilities:

Respond to customer inquiries and problem escalations

Provide support for data collection to enable Recovery of the account for end user.

Maintain a thorough understanding of client process and policies

Reproduce customer issues and escalate product bugs

Provide excellent customer service to our customers

Responsible to demonstrate capacity for critical thinking and analysis.

Responsible to showcase strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment

Qualifications Minimum qualifications:

Any graduate degree or equivalent with a strong academic record

Relevant work experience

Excellent Communication Skills

Preferred qualifications:

Relevant experience in a customer service role chat/email/voice

Effective probing skills and analyzing / understanding skills

Problem solving skills with customer centric approach

Demonstrated proficiency with written English and with neutral English accent

Must be able to work on a flexible schedule (including weekend shift )

Strong attention to detail

Job Particulars

Role others

Education Any Graduate

Who can apply Experienced (1 to 3+ Years)

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id787206

Job Category 1 to 3 Yr Exp

Locality Address

State Haryana

Country India

About Company

Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes primarily for Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. Combining our expertise in end-to-end operations and our AI-based platform, Genpact Cora, we focus on the details – all 87,000+ of us. From New York to New Delhi and more than 25 countries in between, we connect every dot, reimagine every process, and reinvent companies’ ways of working. We know that reimagining each step from start to finish will create better business outcomes. Whatever it is, we’ll be there with you – accelerating digital transformation to create bold, lasting results – because transformation happens here.

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