Process Executive Jobs in Mumbai - RJ Enterpuner
Job Description
Role: Executive Level:7
Function: Financial Services
Sub-function: Capita Group Finance (CGF) – SAP Data Reporting to: Team Manager
Salary : Upto 6 Lpa
Role Objective
To process client data accurately and in accordance with client procedures and use specialist domain expertise as required, in order meeting the SLAs.
Professional Know-how
Academic: Graduation (in Commerce)
SAP (FICO) & Database knowledge Must
Experience:
Minimum 1-2 years in finance services or accounting
Experience in the BPO is preferred
Working Relationships
Internal: Team Manager Client/Capita U.K
External: Customer (s)
Primary Responsibilities
Process vendor/customer creation/amendment requests and maintain accurate records of information to maintain customer service and quality standards by following client procedures and processes;
Maintain customer service standards by adhering to the laid out initial Database management process;
Checking of Customer & Vendor spreadsheets for mass uploads
Check the Customer details in company house & take appropriate decisions on bankrupt, insolvent or closed companies
Provide timely and precise responses to all customer queries and deal with exceptional cases;
Establish internal checks and controls in-order to prevent fraud; and
Assist and mentor colleagues by sharing experience where appropriate, in meeting SLAs.
Job Location: Mumbai
WFH till lockdown
Work hours: UK Shift, 12pm- 11pm. (any 9 hours shift)
Candidates must be based out of Mumbai. Any Mumbai native candidates residing in other locations can be considered or if someone ready to relocate post lockdown.
Role Objective
To process client data accurately and in accordance with client procedures and use specialist domain expertise as required, in order meeting the SLAs.
Professional Know-how
Academic: Graduation (in Commerce)
SAP (FICO) & Database knowledge Must
Experience:
Minimum 1-2 years in finance services or accounting
Experience in the BPO is preferred
Working Relationships
Internal: Team Manager Client/Capita U.K
External: Customer (s)
Primary Responsibilities
Process vendor/customer creation/amendment requests and maintain accurate records of information to maintain customer service and quality standards by following client procedures and processes;
Maintain customer service standards by adhering to the laid out initial Database management process;
Checking of Customer & Vendor spreadsheets for mass uploads
Check the Customer details in company house & take appropriate decisions on bankrupt, insolvent or closed companies
Provide timely and precise responses to all customer queries and deal with exceptional cases;
Establish internal checks and controls in-order to prevent fraud; and
Assist and mentor colleagues by sharing experience where appropriate, in meeting SLAs.
Job Location: Mumbai
WFH till lockdown
Work hours: UK Shift, 12pm- 11pm. (any 9 hours shift)
Candidates must be based out of Mumbai. Any Mumbai native candidates residing in other locations can be considered or if someone ready to relocate post lockdown.
Job Particulars
Role bpo telecaller
Education B.Com
Who can apply Experienced (1 to 2 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1139281
Job Category BPO
Locality Address Mumbai-Others
State Maharashtra
Country India
About Company
RJ Enterpuner
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