Process Executive / Sr. Process Executive
Role Information – Process Executive / Sr. Process Executive
Position Summary :
Execute transactions as per prescribed guidelines and timelines. Follow predefined procedures with the objective to meet performance parameters.
Required skills:
- Communication and Customer Service Skills
- Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues
- Display Ownership and accountability
- Quickly build trust and confidence with customer
- Own and resolve customer issues efficiently, effectively and empathetically
- Excellent comprehension and articulation skills
- Excellent communication skills verbal and written
- Demonstrate positive attitude
- Willingness to learn and open to feedback
- Helpful
- Patience and perseverance
Analytical and Problem-solving skills :
- Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues, to resolve customer issues
- Problem solving skills and quick thinking to own & resolve customers’ issues independently, thoroughly & efficiently
- Able to identify sales opportunities and upselling
Time Management Skills :
- Being proactive and show the utmost respect for customer’s time
- Good time management, ensuring all contacts with customers add value
- Ability to Multitask
Computer skills :
- Excellent PC and data entry skills
- General support knowledge of Operating systems across various platforms, general productivity applications like MS outlook, MS excel, Lotus Notes etc
- Knowledge on basic concepts of networking.
- Working knowledge of MS Office
Qualification: Any graduate (min 15 years education)
Work Location: Bangalore
Shifts: Flexible to work in 24/7 shift
Experience : 0 to 2 years of experience.
About Us
A Leading MNC in IT-BPM Industry
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others.The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists
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