Process Expert (CRM Operations) Jobs in Delhi - Clifford Chance
Process Expert CRM Operations
Clifford Chance
3+ Years
Not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Expired
Posted: 30 Jul 20
Job Description
Key Responsibilities
The Process Expert – CMI will work within a team of colleagues in managing projects and support operations as required. Below are key deliverables:
The successful candidate should have:
Any Graduate
Primary Location
South Asia-India-Delhi
Work Locations
Clifford Chance, Delhi
Job
Business Development
Schedule
Full-time
Shift
Day Job
Employee Status
Permanent
The Process Expert – CMI will work within a team of colleagues in managing projects and support operations as required. Below are key deliverables:
- Deliver the projects requirement as required by the London team
- Act as primary point of contact for project SME and team members
- Maintains effective and efficient communication (by phone or email) with stakeholders
- To assist with process improvements to improve the performance of services
- Troubleshoot issues
- Provide training to team members and business as required
- Ability to work on your own or with other team members on projects and support operations
- Assists in maintaining process documentation
- Manage workflow in coordination with the Team Leader/ Manager
- Assists Team Leader/ Manager in identifying knowledge gaps
- Shares best practices with team members on the new systems and any updated operational processes
- Develop business relationships in order to understand & improve the services to evolving needs of the business
- Provide support in managing firm's tools like Matter Information System, Global proposal database, Online Services, Alumni, Vuture & Interaction (CRM tool)
- Provide support in performing regular scheduled & ad-hoc activities (like preparing customized analysis/reports etc)
The successful candidate should have:
- An excellent commitment to client service, delivery and timeliness along with essential demonstrable skills in working collaboratively and co-operatively with global teams
- An excellent attention to detail and an innate appreciation of data and their structures
- Analytical and problem-solving skills
- Intermediate MS excel and PowerPoint knowledge
- Excellent organisation, planning and time management
- Excellent interpersonal, written and presentational
- The intellectual rigour and insight to be credible with a highly intelligent and experienced group of personnel
- Experience of supporting CRM application or e-marketing platforms (Vuture, InterAction, Matter Capture, SharePoint etc.) or similar products
- Supported global projects
- Exposure to global shared services team model
- Exposure to system upgrades and testing
- Previous law firm experience will be preferred
- A bachelor's/master's degree from a reputed institute
- 6+ years of experience at a multinational organisation, working in a similar role
Any Graduate
Primary Location
South Asia-India-Delhi
Work Locations
Clifford Chance, Delhi
Job
Business Development
Schedule
Full-time
Shift
Day Job
Employee Status
Permanent
Job Particulars
Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Experienced (3+ Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id969708
Job Category Diploma , Tech Support
Locality Address
State Delhi
Country India
About Company
Clifford Chance
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