Process Leader Jobs in Mumbai - Firstsource
Job Description
· Leads a team of 12- 20 customer service associates and motivates them to achieve the team’ SLA.
· Consistently achieves all KPI's and SLA's set by the clients with strict adherence to Quality parameters.
· Floorwalks regularly for at least 5 ½ hours per day to supervise, coordinate, and monitor the activities
· of customer service associates to ensure prompt, courteous and accurate response to customers; ensure an efficient and qualitative operation through effective planning, leading, controlling and organizing.
· Strong organizational, planning and analytical skills.
· Basic arithmetic and statistical skills for analysis of data and generation of reports.
· Problem solving skills
· Consistently achieves all KPI's and SLA's set by the clients with strict adherence to Quality parameters.
· Floorwalks regularly for at least 5 ½ hours per day to supervise, coordinate, and monitor the activities
· of customer service associates to ensure prompt, courteous and accurate response to customers; ensure an efficient and qualitative operation through effective planning, leading, controlling and organizing.
· Strong organizational, planning and analytical skills.
· Basic arithmetic and statistical skills for analysis of data and generation of reports.
· Problem solving skills
Job Particulars
Role management trainee
Education Diploma, B.Com, M.Com, BBA/BBM, BCA, BE/B.Tech, MBA/PGDM, BSc, MCA, ME/M.Tech, MS, MSc, PG Diploma, 12th Pass (HSE)
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1062099
Job Category Diploma , BSc/BCA/BBM , Management
Locality Address
State Maharashtra
Country India
About Company
Firstsource
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