PROCESS SPECIALIST Jobs in Hyderabad - Cognizant
Job Description
PROCESS SPECIALIST
Job ID: 00033107611
Location: Hyderabad, Telangana, India
Qualification: Graduate (exclusion: BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo
Responsibility:
Stakeholder/Business Management:
- Update trackers, Create/Update tickets, update required applications & tools and keep TL informed of new issues.
- Use eMail and CRM tool, provide Quality Monitoring, First level escalations.
- Team huddles, Knowledge base updates and Process Improvements.
- Prepare meaningful reports in context to the audits, training etc.
- Ideate and implement process improvement projects.
Process Improvements and Adherence:
- Ensure process guidelines are followed and met as documented.
- Adhere to shift handover process.
- Quality Monitoring.
- Be responsible for the process improvement ideas on productivity, accuracy & turnaround time.
Project Control, Management and Review / Program delivery:
- Raise process related issues on time with process lead and team lead.
- Resolve process related queries and expedite on data requests.
- Record data relating to production statistics, end-user related notes, etc as appropriate .
- Contribute towards creation of knowledge updates & stay updated with process knowledge / changes.
- Perform root cause analysis on the errors made by the team members.
Customer Relationship Management:
- Provide information, educate customer, troubleshoot, probe and fix issues.
- Follow up on Waiting/Open issues, feedback and coaching.
- Conduct Quality audits and review of teams’ performance.
People/Team:
- Design and implement training and knowledge sharing sessions – New hire, re-training, process improvement and updates.
- Potential seed resources for staffing new engagements.
- Buddy with PEs & SPEs and help them to achieve their personal and organizational requirements.
- i Manage break schedule for the team.
- ii Communicate and manage transport delays.
- Conduct Huddles and Team meetings.
- Contribute to and participate proactively in knowledge sharing sessions.
- Participate and contribute to organizational activities.
- Act as a buddy for New Hires.
- First level reporting.
- Conduct peer reviews.
- Conduct refresher training .
- Collate team performance data for reporting purposes as and when requested by Process and Team Lead.
- In the absence of the PL and TL, perform the following tasks when assigned:.
- i Handle escalation calls.
- ii Manage service levels on a daytoday basis.
- Provide coaching and feedback for improvement.
Personal Excellence:
- Meet/Exceed targets set within the key research activities(Talent Research & Data Management) and ensure exceptional viability rate when it comes submission of resumes.
- Be an exceptional team player when it comes to knowledge sharing, training, people development and reporting.
- Participate in special projects/recruiting initiatives including assessment of best practices in research techniques and manage individual projects, and act as a guide to drive research for the project and be a POC for any operational updates.
Job Particulars
Role others
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id654256
Job Category Others
Locality Address
State Telangana
Country India
About Company
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world.Shift: Day Job
Jobs By Location
Hyderabad
Ahmedabad
Bangalore
Delhi
Mumbai
Noida
Pune
Kolkata
Gurgaon
Chennai
Others also searched for
Job & career videos Subscribe
