Process Traine Jobs in Bangalore - TELLIGENT SUPPORT LLP
Process Traine
TELLIGENT SUPPORT LLP
Expired
Posted: 21 Apr 20
Job Description
Process Traine
TELLIGENT SUPPORT LLP
3 - 8 years
Bengaluru
Role Brief:
- Independently handle Soft Skills and Communications Coach training projects specifically for a Voice and Non-Voice Email based domain.
- Liaise with managers to determine training needs and schedule training sessions
- Must use Brain Based Learning techniques within classroom - Willing to teach, must be willing to learn
- Design effective training programs
- Conduct training sessions, workshops, one-on-one coaching etc
- Prepare educational material such as module summaries, videos etc Willing to teach, must be willing to learn
- Must have experience in developing curriculum and training modules from scratch.
- Analyze tickets based on Communication, Style, Grammar and Empathic Customer Service.
- Identify the Training needs of the agents.
- Provide feedback to enhance Agent Performance.
- Work closely with operations to assess floor needs
- When needed, being available to learn project specifics for multiple projects May require overtime
- Provide training on Grammar, Soft Skills Empathy; to turn around the quality level of the agents.
- Suggest calibrations to ensure consistent scoring.
Candidate Preference:
- Education - Commerce Graduate/ Post-Graduate
- Desired Experience - 3 to 6 Years
Desired Skills and Abilities:
- Previous experience in training or coaching agents - Coaching agents can be one-on-one, mentoring, SME, or delivering updates to a group or team of people
- Excellent written and verbal communication skills
- Excellent knowledge of English communication articles, singular/plural, active/passive voice, punctuation etc
- Understanding of effective teaching methodologies and tools Willing to teach, must be willing to learn
- Willingness to keep abreast of new techniques in corporate teaching
- Proficient in MS Office ( esp. PowerPoint, Excel); e-learning software is an asset Willing to teach, must be willing to learn
- Phenomenal communication, presentation and public speaking skills
- Flexible in schedule Must be okay to work nights
- Flexible in handling multiple task at once
- Able to write a WOW response for their project specific criteria's - Personalization
- Able to write clear and concise sentences Grammar
- Has patience to teach others Understands the DISC Model
- Willingly will do tickets/Audits for the project they serve in monthly
- Experience in developing training modules and curriculum from scratch
- Good reasoning and analytical skills
- Comfortable walking around a training space to interact with agents
- Excellent Presentation, Feedback Coaching skills
- Good computer knowledge
Benefits
- Salary best in the industry
- Performance based incentives
- Monthly Employee Engagement Activities
- Free Transportation ( both ways)
- Free meals
- Medical Insurance
- Relocation / Rental allowanceWe hire smart and
Job Particulars
Role others
Education Any Graduate
Who can apply Experienced (3 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id916714
Job Category Others
Locality Address
State Karnataka
Country India
About Company
Telligent Support has been pioneers in gaming and consumer electronics industry with vast experience in providing business process outsourcing solutions and services to global customers. We ensure we take care of our employees and are treated with the highest standards as we believe ?Happy Employees Equals Happy Customers?.
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