Process Trainer (Domestic) Jobs in Mumbai - DigiFocal IT Solutions Private Limited
Process Trainer Domestic
DigiFocal IT Solutions Private Limited
Expired
Posted: 17 Sep 19
Job Description
Process Trainer (Domestic)
Experience: 1 - 5 Years
Location: Mumbai
Salary: INR 1,00,000 - 4,00,000 PA.
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Training
Role: Technical/Process Trainer
Education requirement: Other skills:
- Minimum HSC
- Graduate any stream
- BPO Process Training
Roles and responsibilities:
- To manage end-to-end process training batch
- Must have exposure on conducting soft skills, process/product and system training in a BPO as trainer
- Must ensure successful clearance of agents from training phase during certification
- Must have handles more than 10 batches (end-to-end process training)
- Must have managed operations and client interactions during training phase
- Co-ordinate with various departments for support for successful completion of batch
- Must conduct various refresher on floor basis audit output on monthly basis
- Must conduct quality checks for 0 30 day agents on regular basis
Technical skills:
- Should be well versed with MS Office (Word, Excel, PowerPoint and Outlook)
- Should have excellent communication skills (written and spoken)
Job Particulars
Role others
Education Any Graduate
Who can apply Experienced (1 to 3 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id700573
Job Category 1 to 3 Yr Exp
Locality Address
State Maharashtra
Country India
About Company
DigiFocal is a one stop shop for all your HR needs. We are an upcoming staffing and recruitment firm who can build your company with the right talent. We specialise in the verticals of Manufacturing, FMCG, Automobile, Pharma and Information Technology.
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