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Process Trainer (Domestic) Jobs in Mumbai - DigiFocal IT Solutions Private Limited

Process Trainer Domestic

DigiFocal IT Solutions Private Limited
experience-icon 1 to 3 Years
salary-icon Not disclosed
qualification-icon Any Graduate
Expired

Posted: 17 Sep 19

Job Description

Process Trainer (Domestic)

Experience: 1 - 5 Years

Location: Mumbai

Salary: INR 1,00,000 - 4,00,000 PA.

Industry: BPO / Call Centre / ITES

Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category: Training

Role: Technical/Process Trainer

Education requirement: Other skills:
  • Minimum HSC
  • Graduate any stream
  • BPO Process Training

Roles and responsibilities:
  • To manage end-to-end process training batch
  • Must have exposure on conducting soft skills, process/product and system training in a BPO as trainer
  • Must ensure successful clearance of agents from training phase during certification
  • Must have handles more than 10 batches (end-to-end process training)
  • Must have managed operations and client interactions during training phase
  • Co-ordinate with various departments for support for successful completion of batch
  • Must conduct various refresher on floor basis audit output on monthly basis
  • Must conduct quality checks for 0 30 day agents on regular basis

Technical skills:
  • Should be well versed with MS Office (Word, Excel, PowerPoint and Outlook)
  • Should have excellent communication skills (written and spoken)

Job Particulars

Role others
Education Any Graduate
Who can apply Experienced (1 to 3 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id700573
Job Category 1 to 3 Yr Exp
Locality Address
Country India

About Company

DigiFocal is a one stop shop for all your HR needs. We are an upcoming staffing and recruitment firm who can build your company with the right talent. We specialise in the verticals of Manufacturing, FMCG, Automobile, Pharma and Information Technology.
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