Processing Officer Jobs in Chennai - Apidel technologies
Processing Officer
Apidel technologies
Expired
Posted: 28 Mar 19
Job Description
- Utilizes platform (PEGA/AWS) to respond to service inquiries from customers and resolve complex or expansive issues across multiple systems and platforms
- Identify, research, and resolve customer issues
- Follow-up on all customer requests via chat and emails.
- Maintains detailed knowledge of a subset of product and service offerings to customers
- Analyzes risk areas and identifies solutions to meet customer's needs
- Ensuring Information security for sensitive data
- Balancing NPS and ensuring a positive customer experience while managing / minimizing operating losses.
- Accurate reporting of MIS/Timekeeping
- Undertake other assignments as given by the Team Lead/Manager
- Apply professional attitude and image for all internal and external customers
Qualifications:
- Graduate
- Strong problem solving skills and detail-oriented
- Years of Experience : 0 – 2 Years
Preferences:
- Must possess excellent PC and keyboarding skills (40 WPM – typing speed; 90% accuracy)
- Must possess good verbal and written communication skills to include proficiency with grammar, spelling and punctuation
- Must possess good analytical skills
- Courteous with strong customer service orientation
- Dependable with proficient attention to detail
- Previous experience in Banking / Cards operations will be a plus.
- Persuasiveness and a willingness to resolve customer queries
- Must possess superior observation skills and the ability to function in a fast-paced environment where standards of quality and timeliness are established
- Must possess procedure driven judgment in order to find the best solution to an issue
- Must be goal oriented
Preferred personal attributes:
- Highly motivated & self-driven
- Result orientated
- Customer orientated
- Analytical thinking
Shift of operations:
- US Day/India Night - Rotating shift with work on Saturday/Sundays. 5 day work week.
Job Particulars
Role others
Education Any Graduate
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Written-test, Face to Face Interview, Group Discussion
Employment TypeFull Time
Job Id589400
Job Category BSc/BCA/BBM
Locality Address Taramani
State Tamil Nadu
Country India
About Company
Apidel Technologies is a certified WMBE (Women and Minority Based Enterprise) & an E - verified Global Staffing Company, founded by a team of technology professionals from various backgrounds, with a goal to deliver workforce solutions and on-demand talent.As a staffing partner for a wide range of Fortune 500 clients, our client-centric model provides focus, commitment and a dedicated team to help all clients achieve their business objectives. Consultants and employees are offered an enriching experience that promotes career growth and lifelong learning.
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