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Processing Officer Jobs in Chennai - Apidel technologies

Processing Officer
Apidel technologies
Chennai(Taramani )
Any Graduate
2018 - 2019
0 to 3 Years
100000 - 350000 Per Year
Processing Officer Jobs in Chennai - Apidel technologies
Last Date 27 May 2019
This Job is Expired

Apidel technologies - Job Details

Date of posting: 28 Mar 19

Description:

  • Utilizes platform (PEGA/AWS) to respond to service inquiries from customers and resolve complex or expansive issues across multiple systems and platforms
  • Identify, research, and resolve customer issues
  • Follow-up on all customer requests via chat and emails.
  • Maintains detailed knowledge of a subset of product and service offerings to customers
  • Analyzes risk areas and identifies solutions to meet customer's needs
  • Ensuring Information security for sensitive data
  • Balancing NPS and ensuring a positive customer experience while managing / minimizing operating losses.
  • Accurate reporting of MIS/Timekeeping
  • Undertake other assignments as given by the Team Lead/Manager
  • Apply professional attitude and image for all internal and external customers

Qualifications:

  • Graduate
  • Strong problem solving skills and detail-oriented
  • Years of Experience : 0 – 2 Years

Preferences:

  • Must possess excellent PC and keyboarding skills (40 WPM – typing speed; 90% accuracy)
  • Must possess good verbal and written communication skills to include proficiency with grammar, spelling and punctuation
  • Must possess good analytical skills
  • Courteous with strong customer service orientation
  • Dependable with proficient attention to detail
  • Previous experience in Banking / Cards operations will be a plus.
  • Persuasiveness and a willingness to resolve customer queries
  • Must possess superior observation skills and the ability to function in a fast-paced environment where standards of quality and timeliness are established
  • Must possess procedure driven judgment in order to find the best solution to an issue
  • Must be goal oriented

Preferred personal attributes:

  •  Highly motivated & self-driven
  •  Result orientated
  •  Customer orientated
  •  Analytical thinking

Shift of operations:

  •  US Day/India Night - Rotating shift with work on Saturday/Sundays. 5 day work week.

Job Summary

Job Type : Full Time
Job Role : Others
Job Category : BSc/BCA/BBM
Hiring Process : Written-test, Face to Face Interview, Group Discussion
Who can apply : Freshers and Experienced (0 to 3 Years )

About Apidel technologies

Apidel Technologies is a certified WMBE (Women and Minority Based Enterprise) & an E - verified Global Staffing Company, founded by a team of technology professionals from various backgrounds, with a goal to deliver workforce solutions and on-demand talent.As a staffing partner for a wide range of Fortune 500 clients, our client-centric model provides focus, commitment and a dedicated team to help all clients achieve their business objectives. Consultants and employees are offered an enriching experience that promotes career growth and lifelong learning.
This Job is Expired
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com

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Apidel technologies recruiting Processing Officer Experienced(0 to 3 Years) candidates candidates nearby Chennai(Taramani ).Apidel technologies vacancies for Processing Officer is recruited through Written-test, Face to Face Interview etc.
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