Product Support Analyst Jobs in Chennai - Fedby Information Services Pvt Ltd

Product Support Analyst
Fedby Information Services Pvt Ltd
2011 - 2016
300000 - 550000 Per Year
Fedby Information Services Pvt Ltd
Last Date 30 Oct 2017

Fedby Information Services Pvt Ltd - Job Details

Date of posting: 31 Aug 17

  • Working within our customer support team and with the wider FE Business you will help better serve our global customers in the UK and around the world.   
  • FE’s Customer Support team is the place for people who love a good challenge, are smart problem-solvers and can deliver exceptional service.  
  • This fast-paced support team quickly identifies and resolves customer concerns and contributes to creating long lasting relationships with top Asset Management Companies, Financial Advisors and Financial Institutions by delivering the exceptional service. 

We want the best.  Do you have what it takes?  

  • You must be fluent in speaking and writing in English and be able to articulate well
  • Have a genuine interest to interact with clients and build a good rapport
  • Are smart, are a problem solver and like working with numbers
  • Have an open mind and be keen to learn and understand all aspects of how FE and the fund industry works
  • Are proactive without waiting to be told what needs to be done
  • Be open to working in shifts - UK, Australian & General Shift – all on rotational basis (late shifts come with an attractive Shift and Food Allowance as well as Cab Service)
  • As part of the knowledge transfer process, the candidate, on selection, will be required to travel to FE's UK office and hence must hold a valid passport and be willing to travel
Key Responsibilities
  • Handle customer queries through calls/mails and live chat
  • Respond to customer queries based on their priority and urgency levels daily by identifying their cause and providing an appropriate solution
  • Work with internal departments when issues are identified and follow up to ensure quick resolution
  • Deliver excellent first line support for Customers from Hong Kong, Singapore, Australia, New Zealand, UK etc.
Key Technical Skills
  • Experience managing complex customer issues
  • Good knowledge of MS Office
 Interview process:
  • Written Communication test
  • F2F interview 

Hiring Process : Written-test, Face to Face Interview, Telephonic Interview

Job Role : Others

About Fedby Information Services Pvt Ltd

We are a British financial services company involved in the provision of investment data, software tools and performance analysis to the financial services industry. Formed in 1996, we are a private company with a strong international presence throughout Europe and Asia Pacific. We are dynamic, entrepreneurial and focused on exceeding our clients’ expectations; above all we help our clients to be better informed enabling them to make better investment decisions. 
This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us

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Fedby Information Services Pvt Ltd recruiting Product Support Analyst fresher’s in Chennai. The Fedby Information Services Pvt Ltd vacancies for Product Support Analyst is filled through Written-test, Face to Face Interview, Telephonic Interview etc.
Fedby Information Services Pvt Ltd jobs for fresher’s are very common in nature as the company recruits a lot of fresher’s every year based on the skills . The candidates with M.Com, BBA/BBM, MA, BCA, MBA/PGDM, BE/B.Tech, BSW, MHM, PG Diploma, MSW, B.Com, BA are selected to full fill the vacancies in Others job field. The fresher’s applying for Product Support Analyst should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Fedby Information Services Pvt Ltd recruitment, fresher’s are mostly chosen for the department Others. To learn more about the current jobs and other details, it is better to go through official site of Fedby Information Services Pvt Ltd and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Fedby Information Services Pvt Ltd and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.