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Product Support Engineer Jobs in Hyderabad - Renowned company

Product Support Engineer

Renowned company
experience-icon 0 to 3+ Years
salary-icon Not disclosed
Expired

Posted: 01 Dec 21

Job Description

Job Description:-

  • Product / Technical support with knowledge of HTML, Java script and CSS.
  • Investigate and troubleshoot issues related to end-to-end usage of advertisement operations tool.
  • Follow the workflow & adhere to SLAs - TFR, TRT, TAT, and FCR.
  • Troubleshoot and resolve complex Ad Serving issues for high-end clients like Financial Times, eBay, The Guardian, CBS, etc.
  • Provide e-mail and chat support for issues raised by publishers. Issues can be related to ad serving/ reporting/ ad delivery/ page implementation /creative development.
  • Work along with publishers on accounts to enable features and to resolve UI related issues.
  • Able to work independently and efficiently to meet defined SLA.
  • To consistently meet or exceed all agreed quality parameters as defined for the process.
  • Maintain high customer satisfaction.
  • Help with research and troubleshooting of tough tickets.
  • Knowledge Gap Reduction.
  • Process improvement & Escalations management.
  • Product support/Application Support experience.
  • Troubleshooting the issues related to ad servicing.


  • Desired Candidate Profile :

    • Freshers with knowledge in HTML / CSS are eligible.
    • Experinced candidates - 1 - 4 years of experience in google adwords(Digital marketing), with basic knowledge in HTML / CSS.
    • Immediate Joiners are only eligible.
    • Excellent English communication skills, both written and verbal.
    • Ability to work with individuals, companies and large clients.
    • Ability to work on complex troubleshooting scenarios under stringent deadlines.
    • Must be willing to work in Night Shift.
    • Candidate must have completed degree(No backlogs) / Diploma candidates are not eligible.

    PACKAGE DETAILS :

    FRESHER - 3,50,000LPA

    EXPERIENCED - UPTO 4,80,000LPA {T&C APPLIED}


    1) Must carry this  letter along, else will not be permitted inside. 

    2) Must be vaccinated(please carry the vaccination proofs along).

    3)Please wear mask and maintain social distancing inside the permises.

    4)Mention Yugapriya HR as reference on top of your resume.


    Job Particulars

    Education BE/B.Tech
    Who can apply Freshers and Experienced (0 to 3+ Years )
    Hiring Process Face to Face Interview
    Employment TypeFull Time
    Job Id1360524
    Job Category Core Technical
    Locality Address Madhapur
    State Telangana
    Country India

    About Company

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