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Product Support Engineer Jobs in Mumbai,Navi Mumbai - QUODECK TECHNOLOGIES PVT LTD

Product Support Engineer
QUODECK TECHNOLOGIES PVT LTD
2012 - 2019
25000 - 35000 Per Month
QUODECK TECHNOLOGIES PVT LTD
Last Date 28 Jul 2018

QUODECK TECHNOLOGIES PVT LTD - Job Details

Date of posting: 29 May 18

Job Description: -

  • We are looking for a customer-oriented service representative.
  • What does a Customer Service Representative do?
  • A customer service representative, or CSR, will act as a liaison, provide product information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
  • The best CSRs are genuinely excited to help customers. 
  • They’re patient, empathetic, and passionately communicative. 
  • They love to talk.
  • Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. 
  • Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. 
  • They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.
  • The target is to ensure excellent service standards, respond efficiently to customer queries and maintain high customer satisfaction.
Key Responsibilities: -
  • Manage incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
Role Requirements: -
  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Technical Knowledge Optional (Ruby on Rails 5, React js, HTML, CSS )

Job Summary

Job Type : Full Time
Job Category : Core Technical
Hiring Process : Face to Face Interview
Who can apply : Freshers

About QUODECK TECHNOLOGIES PVT LTD

QuoDeck is a learning product suite that allows you to create and deploy game-based mobile learning to train, assess and manage large teams. So you can create interactive experiences that your learners will engage with, not because they are forced to, but because they want to...
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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QUODECK TECHNOLOGIES PVT LTD recruiting Product Support Engineer candidates nearby Mumbai, Navi Mumbai.QUODECK TECHNOLOGIES PVT LTD vacancies for Product Support Engineer is recruited through Written-test, Face to Face Interview etc.
QUODECK TECHNOLOGIES PVT LTD Company recruits a lot of candidates every year based on the skills Microsoft(MS)Access, Microsoft excel. The candidates with BA, BBA/BBM, BE/B.Tech are selected to full fill the vacancies in Engineer (Core, Non-IT) job field. The candidates nearby Mumbai, Navi Mumbai can apply for Product Support Engineer position in QUODECK TECHNOLOGIES PVT LTD. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the QUODECK TECHNOLOGIES PVT LTD recruitment, candidates are mostly chosen for the department of Engineer (Core, Non-IT) . To learn more about the current jobs and other details, it is better to go through official site of QUODECK TECHNOLOGIES PVT LTD and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of QUODECK TECHNOLOGIES PVT LTD and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in QUODECK TECHNOLOGIES PVT LTD and near your city and get a secured career.