Product Support Engineer Jobs in Mumbai,Navi Mumbai - QUODECK TECHNOLOGIES PVT LTD

Job Description: -

• We are looking for a customer-oriented service representative.
  
• What does a Customer Service Representative do?
  
• A customer service representative, or CSR, will act as a liaison, provide product information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
  
• The best CSRs are genuinely excited to help customers. 
  
• They’re patient, empathetic, and passionately communicative. 
  
• They love to talk.
  
• Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. 
  
• Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. 
  
• They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.
  
• The target is to ensure excellent service standards, respond efficiently to customer queries and maintain high customer satisfaction.
  

• Manage incoming calls
  
• Identify and assess customers’ needs to achieve satisfaction
  
• Build sustainable relationships and trust with customer accounts through open and interactive communication
  
• Provide accurate, valid and complete information by using the right methods/tools
  
• Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  
• Keep records of customer interactions, process customer accounts and file documents
  
• Follow communication procedures, guidelines and policies
  
• Take the extra mile to engage customers
  

• Proven customer support experience or experience as a client service representative
  
• Strong phone contact handling skills and active listening
  
• Familiarity with CRM systems and practices
  
• Customer orientation and ability to adapt/respond to different types of characters
  
• Excellent communication and presentation skills
  
• Ability to multi-task, prioritize, and manage time effectively
  
• Technical Knowledge Optional (Ruby on Rails 5, React js, HTML, CSS )