Product Support Engineer / Tester Jobs in Ahmedabad - Sapphire Software Solutions
Job Description
Product Support Engineer / Tester
Eligibility: BCA, PGDCA, Any Graduate/diploma Holder
Experience: 0 to 1 years
Location: Ahmedabad
CTC: As per Industry standard
No. of vacancy: 5
Eligibility Criteria:
- Candidate must have graduation with minimum 50%.
- Must be ready to work in team.
- Must have ability to work without guidance.
Primary Job Functions:
- The support engineer has to provide telephonic/internet/physical support of the School Management software products used by our School clients across globe.
- This will involve installation, training, Service, configuration, first line application support, investigating customer escalations and troubleshooting of School Management Software. Sometime he has to visit/travel client location also.
- Has to do manual testing sometimes of the product as per company Requirement. For testing and support 2-3 months of training will be provided to candidate from company.
- Has to provide guidance to clients on function, usage and operation of products.
- Possess excellent level of product knowledge.
- Serve as liaisons between Sapphire and the customer.
- Convey customer feedback to development staff.
- May perform per-sales technical support duties including assisting sales team with preparation of proposals and customer demos.
Required Skills:
- Should have good computer basic and MS Office knowledge.
- Should be a good listener and to really understand a customer problem or question and help them to solve out.
- Excellent communication skills.
- Most of your work will be on communication basis.
- Excellent telephone mannerisms. support will be provided over the phone/Internet/physical
- Strong problem-solving skills, ability to replicate, diagnose and resolve problems.
- Strong verbal and written communication skills.
- Works with developers to communicate issues and request changes or enhancements to software
- Provide timely reports back to Project Management regarding progress on specific assignments
- Must willing and able to travel.
Job Particulars
Role engineer core non it
Who can apply Freshers and Experienced (0 to 1 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id672723
Job Category Core Technical , Diploma , BSc/BCA/BBM , 1 to 3 Yr Exp
Locality Address
State Gujarat
Country India
About Company
Sapphire Software Solutions is an award-winning one-stop software solution provider and IT consulting company. We have deep client relationships spanning over 17 years with diversified 1470+ satisfied customers ranging from start-ups to large corporates. We operate globally with our wide sales and marketing network by offering flexible offshore software development services from our state-of-the-art development center.
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