Product Support Jobs in Bangalore - ADDA - 3Five8 Technologies Private Limited

Product Support
ADDA - 3Five8 Technologies Private Limited
ADDA - 3Five8 Technologies Private Limited
Last Date 03 Jun 2021
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ADDA - 3Five8 Technologies Private Limited - Job Details

Date of posting: 03 Apr 21
About the internship
Selected intern's day-to-day responsibilities include:

1. Solve issues encountered by customers engaged in implementing and using ADDA products
2. Create a support ticket for each newly reported customer issue, subsequently ensuring that the content and status of each ticket is kept current
3. Provide resolution via tickets
4. Obtain and record all information needed to replicate issues encountered by customers within their working environment
5. Maintain oversight over the status of open tickets, ensuring that an appropriate level of communication is maintained with affected customers
6. Contribute to continuous improvement within the customer support function, using retrospective to enhance best practices, and proactively sharing this knowledge with others
7. Provide guidance, coaching, and support as needed to other staff who may engage in technical support activities from time to time
8. Use profiling tools to perform an initial analysis of product performance issues before involving more senior support personnel or the development team
9. Write internal and external knowledge base articles to share tips and best practices with team members and customers
10. Contribute to the technical analysis and recommendations in response to customer escalations that are addressed to or come to the attention of the ADDA team
Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. can start the internship between 1st Feb'21 and 8th Mar'21

3. are available for duration of 6 months

4. have relevant skills and interests

Other requirements

1. Must have root cause analysis and troubleshooting skills

2. Must have the demonstrated ability to work on chat-based software and handle chat support

Number of openings-2

Job Summary

Job Type : 0
Job Category : Diploma,Tech Support
Hiring Process : Face to Face Interview
Who can apply : Freshers

About ADDA - 3Five8 Technologies Private Limited

ADDA is the most comprehensive SaaS product for residential communities, globally. With 2 products- ADDA ERP & ADDA security, across 3 mobile apps and a robust portal, ADDA is used by 5,00,000+ households, 7,00,000+ HNI users across 90 cities in 3 countries, and processes annual transactions worth INR 3,000 crore. ADDA (3Five8 Technologies Private Limited) provides every tool needed for the smooth and efficient running of any residential community. Our products provide private social networking for residents, convenient facility management, billing, and accounting, a security management platform for property managers, managing body/committee among much more. ADDA ERP & GateKeeper are used by 18,500+ residential complexes globally.
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ADDA - 3Five8 Technologies Private Limited recruiting Product Support candidates nearby Bangalore.ADDA - 3Five8 Technologies Private Limited vacancies for Product Support is recruited through Written-test, Face to Face Interview etc.
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