Program Manager Jobs in Mumbai - Kartavya Healtheon Pvt Ltd

Program ManagementMotivate the team members and assess performanceManage Escalation with patients / caregivers on the queries related to enrollment in the program or medicine dispatchVerify the documents uploaded and approve enrollmentsMake sure the enrollments are processed on time and as per guidelinesSeeking approvals for documentation, special discounts and sample packsCoordinate with The client for all approvals, program updates, escalationsMaintain process related records SOP, Process Flow, Important emails, Process updates & ChangesShare timely feedback to program executivesConduct internal trainings / refreshers on Pharmacovigilance and Program SOPsEnsure all reports are shared on time and accuracy in maintainedManage internal and external auditsMedicine SuppliesEnsure all orders are placed on the same dayEffective communication with distributors and the clientCoordination with KAM and distributors for stock and sales statement at month endEnsure all demos are completed and feedback is collected on the demo and services from patientsEnsure follow up for repeat orders and suppliesComplianceIdentify and escalate issues to the client in case of any deviation from SOPMake sure the patient confidentiality / details are not shared with The clientEnsure adverse events and product quality complaints are reported on time to the Pharmacovigilance Team