Project Assistant Jobs in Mumbai - Oracle
Project Assistant
Oracle
Expired
Posted: 15 Dec 20
Job Description
Preferred Qualifications
This is a position for Project Associate who oversees a number of key functions within the department that enable the delivery of a high - quality service to end users, and to ensure Service Support and Service Delivery processes are in place to meet business needs. This person needs to collaborate closely with stakeholders, and will be required to establish and manage expectations within the business and drive the team to achieve those expectations to a high standard.
Detailed Description
Responsibilities
0 to 5 years of IT experience with minimum 1 years of relevant experience focused on Operations services.
Managing and maintaining the IT Service Management function and process artifacts as assigned such as within process areas including Incident, Request, Change, Release, Configuration, Problem and Knowledge Management.
Conducts analysis and process design to assure consistency in the IT service management (ITSM) strategy (leveraging IT Infrastructure Library [ITIL] v3 concepts), and coordinates with ITSM and IT infrastructure management processes.
Prepares and presents ITSM topics at team and department level.
Assigning tasks to technicians throughout each work day that are based on SLAs, technician availability, and the technician's skills.
Contribute to cross-functional teams to successfully assess and develop process solutions across various Business Units and GBS IT teams’ requirements as required.
Desired Profile
Strong English written/verbal communications.
Experience with working in Managed Services Environment.
Strong Inter personal skills and organizational skills.
Self-motivated individual who works well within a team and mentors the team.
Willing to travel to customer sites across globe on a regular basis.
Self-driven & motivated. Ability to work under minimal supervision.
Excellent Analytical skills.
Flexible to work in 24x7 Shift Rotation Environment on need basis.
ITIL certification would be preferable.
Presentation skills, Active listening, business writing
Excellent communication skills, collaboration with the global teams UML/Visio diagram
This is a position for Project Associate who oversees a number of key functions within the department that enable the delivery of a high - quality service to end users, and to ensure Service Support and Service Delivery processes are in place to meet business needs. This person needs to collaborate closely with stakeholders, and will be required to establish and manage expectations within the business and drive the team to achieve those expectations to a high standard.
Detailed Description
Responsibilities
0 to 5 years of IT experience with minimum 1 years of relevant experience focused on Operations services.
Managing and maintaining the IT Service Management function and process artifacts as assigned such as within process areas including Incident, Request, Change, Release, Configuration, Problem and Knowledge Management.
Conducts analysis and process design to assure consistency in the IT service management (ITSM) strategy (leveraging IT Infrastructure Library [ITIL] v3 concepts), and coordinates with ITSM and IT infrastructure management processes.
Prepares and presents ITSM topics at team and department level.
Assigning tasks to technicians throughout each work day that are based on SLAs, technician availability, and the technician's skills.
Contribute to cross-functional teams to successfully assess and develop process solutions across various Business Units and GBS IT teams’ requirements as required.
Desired Profile
Strong English written/verbal communications.
Experience with working in Managed Services Environment.
Strong Inter personal skills and organizational skills.
Self-motivated individual who works well within a team and mentors the team.
Willing to travel to customer sites across globe on a regular basis.
Self-driven & motivated. Ability to work under minimal supervision.
Excellent Analytical skills.
Flexible to work in 24x7 Shift Rotation Environment on need basis.
ITIL certification would be preferable.
Presentation skills, Active listening, business writing
Excellent communication skills, collaboration with the global teams UML/Visio diagram
Job Particulars
Role research jrf srf
Education Any Graduate, Other Course
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment Type0
Job Id1066333
Job Category Research
Locality Address
State Maharashtra
Country India
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