Project Coordinator/Project Manager/Business Analyst Jobs in Mumbai - Xtranet Technologies Pvt lmt
Job Description
Job Description
Project Coordinator
- The candidate should be a BE / MCA / MBA/PMP/ POM.
- Candidate should be well versed with SQL, MS Office and should possess good knowledge of SDLC.
- Candidate should be experienced in managing SLAs, .
- Candidate should have good knowledge of ticketing tools e.g. JIRA. Candidate should have exposure to Finance domain, preferably should have worked in a Bank / NBFC.
Project Coordinator
- To ensure that the project is completed on time
- To setup a project plan and ensure that the milestones are met on the set deadlines
- To ensure the documentation of the project is complete in all aspects
- To ensure that the status of project is clearly communicated to the stakeholders
- To ensure that escalations are done when required
- To ensure that Change management process is duly followed during scope change
- To Ensure proper training and documentation is done to Support and testing teams during the project life cycle Support Coordination
- To ensure that support level SLAs are met
- To continuously monitor the calls are support desk and ensure the resolutions are seamless
- To ensure that there are no escalations of Issues
- To ensure adequate training is imparted to the support team on various processes
- To follow up with stakeholders on pending issues and ensure their closure
- To coordinate with vendors on raised issues and communicate to the relevant stakeholders
- To analyze the support calls and bring insights on reducing the call volumes
- To prepare SOPs and knowledge base of the support processes and applications being supported.
Job Particulars
Role management trainee
Who can apply Experienced (3+ Years)
Hiring Process Face to Face Interview
Employment Type0
Job Id1176349
Job Category MBA , Management
Locality Address
State Maharashtra
Country India
About Company
Xtranet Technologies Pvt lmt
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