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Project Implementation Executive
The SLICeR Project Implementation Executive helps customers successfully adopt and leverage SLICeR products and services. PI Executive contributes significantly to the SLICeR operations performance objectives. Reporting to the head of Customer Success, you will work closely with other SLICeR teams, such as Sales, Operations, Marketing, and Product, to ensure customers are completely satisfied and that sales targets with existing customers are achieved.
• On-boarding customers and supporting the use of SLICeR products at launch of the customer’s project
• Ensuring customers achieve their adoption and success targets
• Execute a customer success plan devised by your manager for each customer
• Conducting training sessions and periodic health checks
• Provide regular status reports to stakeholders on progress against established goals and manage account escalations
• Communicating across SLICeR teams, key customer feedback, and data points
• Ensuring optimum account performance and smooth business processes
Knowledge of project management fundamentals is desirable.
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