Project Manager Jobs in Chennai - IBM

You should ensure responses and SLAs are met as per the scope of work.
• Effectively and positively communicate the organizational mission, vision, values, goals, performance management and action plans to assigned resources.
• Assume management responsibility and delivery for the respective team, including adherence to all manager responsibilities associated with support delivery processes.
• Be an advocate for client satisfaction, demonstrating the importance of client satisfaction in both words and actions.
• Development and implementation of business strategies in relation to your business unit.
• Drive and support the implementation of center wide objectives.
• Create business policies and operational guidelines when requested.
• Resolve service and team/employee issues and set long term plans.
• Responsible for delivery of highly visible services that contribute significantly to achievement of customer satisfaction, cost, expense and other business objectives.
• Work with your team providing coaching, mentoring and recognizing top performance of your team to management, allowing them to progress where possible towards their career goals and aspirations.
• Manage and take ownership of escalated customer situations following defined management processes.
• Communicate directly with customers regarding any issues or questions associated with your teams’ performance.
• Responsible for providing direction to the employees, to positively promote the employees and help drive their career aspirations.
• Recommend innovative ways to improve productivity and reduce costs.
• Analyze data and perform a thorough Root Cause Analysis.
• Take new actions within and across teams, to improve quality and share best practices.
• Collaborate across multiple teams for process improvements and standardization.
• Act as a catalyst to drive adherence to all aspects support delivery processes.
• Administer IBM Human Resource processes in an effective and quality manner.

Note: This role of the Delivery Manager would support European and /or US missions working hours.