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Project Manager Jobs in Mumbai - Datagamz

Project Manager

Datagamz
experience-icon 0 to 3 Years
salary-icon Not disclosed
qualification-icon Any Graduate, Other Course
Expired

Posted: 21 Dec 20

Job Description

The ideal candidate will be responsible for planning, coordinating, and implementing projects within the decided-upon timeline, and scope. They will also effectively monitor and present project updates to relevant stakeholders, clients, or project team members. 

 

Responsibilities

  • Facilitate transition of new clients / processes on Datagamz platform right from requirement gathering to platform configuration and UAT to users onboarding and go-live
  • Work collaboratively with internal teams (i.e., Product, Technology) as well as clients operational and IT teams for ensuring customer success
  • Educate clients / end-users by facilitating training, answering any follow-up questions and providing progressive guidance throughout the implementation and launch phase
  • Proactively identify risks and issues and facilitate mitigation by working closely with internal as well as client teams
  • Run internal review and client governance meetings (WBR, MBR, QBR), providing updates on product usage, engagement and KPI outcomes
  • Drive customer lifetime value through higher product adoption, customer satisfaction and tangible improvement in key performance indicators (such as productivity, quality scores, NPS, CSAT, etc.)


Technical / Functional Skills:

  • 8-10 years of experience with 5+ years of experience in project management roles, preferably with SaaS / subscription-based product companies or BPO companies
  • Effective in managing customer success activities including onboarding, training, product adoption, customer support, issue resolution and cross-sell / up-sell
  • Experience in measuring effectiveness of customer success by defining and tracking key matrices
  • Ability to create reports and maintain delivery timelines
  • Strong project management skills


Attitudinal skills:

  • Ability to influence through persuasion, negotiation, and consensus building
  • Must be able to lead and work without much assistance
  • Great communication and presentation skills
  • Analytical and process-oriented mindset
  • Customer first mentality; ability to empathize and build customer loyalty

Job Particulars

Role hr admin
Education Any Graduate, Other Course
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1072923
Job Category Recruitment
Locality Address
Country India

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