Project Manager Jobs in Mumbai - Datagamz
Project Manager
Datagamz
Expired
Posted: 21 Dec 20
Job Description
The ideal candidate will be responsible for planning, coordinating, and implementing projects within the decided-upon timeline, and scope. They will also effectively monitor and present project updates to relevant stakeholders, clients, or project team members.
Responsibilities
- Facilitate transition of new clients / processes on Datagamz platform right from requirement gathering to platform configuration and UAT to users onboarding and go-live
- Work collaboratively with internal teams (i.e., Product, Technology) as well as clients operational and IT teams for ensuring customer success
- Educate clients / end-users by facilitating training, answering any follow-up questions and providing progressive guidance throughout the implementation and launch phase
- Proactively identify risks and issues and facilitate mitigation by working closely with internal as well as client teams
- Run internal review and client governance meetings (WBR, MBR, QBR), providing updates on product usage, engagement and KPI outcomes
- Drive customer lifetime value through higher product adoption, customer satisfaction and tangible improvement in key performance indicators (such as productivity, quality scores, NPS, CSAT, etc.)
Technical / Functional Skills:
- 8-10 years of experience with 5+ years of experience in project management roles, preferably with SaaS / subscription-based product companies or BPO companies
- Effective in managing customer success activities including onboarding, training, product adoption, customer support, issue resolution and cross-sell / up-sell
- Experience in measuring effectiveness of customer success by defining and tracking key matrices
- Ability to create reports and maintain delivery timelines
- Strong project management skills
Attitudinal skills:
- Ability to influence through persuasion, negotiation, and consensus building
- Must be able to lead and work without much assistance
- Great communication and presentation skills
- Analytical and process-oriented mindset
- Customer first mentality; ability to empathize and build customer loyalty
Job Particulars
Role hr admin
Education Any Graduate, Other Course
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1072923
Job Category Recruitment
Locality Address
State Maharashtra
Country India
About Company
Datagamz
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