Quality Analyst Jobs in Bangalore - OutsourceACE
Job Description
Monitoring calls and Emails & providing feedback
Identify training requirements
Identify opportunities for improvement in operations and quality deliverables.
Work closely with Ops/Delivery team members to meet and maintain Goals/SLAs
Maintain and develop the quality framework and reporting tools, perform quality and compliance audits
Further Details,
Contact Hr-Sandeep
Job Particulars
About Company
OutsourceACE is a real time Contact Center providing high-quality, cost-effective solution to Large, Medium & Small Enterprise worldwide. In today's business environment, the only constant is change. Our flexibility helps us, and our clients, be on the cutting edge. We understand that business requires change and working with an outsourcing vendor is a paradigm change for many organizations. We therefore work with our clients to make change as seamless as possible.
We have in place all the systems, processes and agent training needed to implement your support requirements quickly and smoothly immaterial of the industry you work with. Whether it's providing lead generation, appointment setting, telemarketing, customer service, email support, Outsource ACE can tailor a support solution to fit your service needs.
We back up all of our service offerings with a commitment to maintaining the most knowledgeable and responsive staff, both on the phones and behind the scenes. We are situated in the Contact Center hub of the world and offers flexible call routing, world-class IVR capacity, and predictive dialing systems with REAL TIME CRM reporting.