Quality Analyst Jobs in Bangalore - Q Degrees Services
Job Description
- JD: Quality Analyst- (Bangalore)
- Candidates worked on telecom process would be given priority.
- The Quality analyst will be responsible for end to end process audit by evaluating customer queries and its resolution to identify process gaps.
- The QA is required to analyse reasons for customer calling the call center and suggest actions to reduce such calls.
- Areas the quality analysts study include why the customer called the call center, call handling by the agent, promptness of revert, product knowledge, as well as whether representatives stick to standard scripts. It is very important to evaluate the entire complaint resolution process.
- They also check to see if a customer is satisfied with the results of the interaction.
- Quality analyst works in a continuous process of evaluating the communications and providing feedbacks to enhance the quality of the all communications.
- This activity must lead to improving process efficiency and customer experience.
- Quality analyst needs to identify the gaps through root cause analysis .
- Prepare reports and analysis as necessary to determine areas of improvement & opportunity.
- Employment Type- Permanent ( Full time).
- Joining- Immediate.
- Office Location- Chikka Banswadi,Bangalore
- Language preference- Kannada.
Job Particulars
About Company
QDegrees stands proudly as unique providers of all pervasive customer care solutions. For all your customer care apprehensions and requirements, your “One Stop Solution “in KPO, BPO, field operations, market research, quality analysis and much more.
This wonderful service sector prodigy, began in the year 2013 as a startup by the trio masterminds, named CB Rajesh, Karan Sharma and Saurabh Sharma. Each of the three revolutionary visionaries, kick started with an ‘never say die’ spirit to accomplish an all exclusive customer care organization for international standard corporates.
We will provide you a perfect combination of People, Process and Productivity.Our mission statement ‘‘You aspire and we deliver’’ is committed to encompass, perform optimize solutions
for all projects on time and continue to forge a lifelong relationship with each client.
You can forget about all your customer experience, when it’s in the hands of the QDegrees efficient creative team who are dedicated to provide the exact result you require, with endless modifications until you get the desired output! QDegrees cardinal principle is in forging long lasting relations. Our core aim is to gain the trust of each esteemed customer and uphold it.
We pledge to provide all our clients with the best and latest technological expertise for all their needs. We are flexible and we constantly modify our scope and nature of work as per your need and time. We are always available 24X7 to answer all your queries and concerns. As a technology driven company, we are ever evolving and completely automated.
QDegrees is persistent in being the best in corporate business, we are omnipresent & a 'One Stop' holistic solutions for all your customer care needs.
