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Quality Analyst Jobs in Bangalore - Transact BPO Services India Pvt. Ltd

Quality Analyst

Transact BPO Services India Pvt. Ltd
experience-icon 0.6 to 2 Years
salary-icon 15000 - 25000 Monthly
qualification-icon 12th Pass (HSE), Any Graduate, Other Graduate
Expired

Posted: 28 Dec 19

Job Description

Brief Description :

 

A Quality Analyst is responsible for identifying areas of service improvements and developing programs that improve the overall quality of the customer's experience when interaction.

A Quality Analyst may listen to calls in 3 ways; live, recorded, and side by side while communicating feedback to encourage and discourage certain practices. Quality analysts basically work on a continuous process of evaluating and identifying key behaviors that drive sales and improve customer experience. 

Salary Take Home: Rs.15000/- to  Rs. 28000/- per month.

Job Location: Bengaluru

Languages: Excellent English, Hindi (Mandatory)

Job Role :  Quality Analyst

Experience :6 Months – 2 years of experience in relevant field

Work Timings: Rotational Shifts (Rotational week offs).

Age : 18 Years to 34 Years

 

Role & Responsibilities :

·         Monitoring calls

·         Assess agent performance

·         Monitoring trends

·         Technological responsibilities

·         Competitor call center analysis

·         Design evaluation programs

·         Business risk reduction

·         The improvement of your overall contact center performance

·         The improvement of call, voice, and email quality made by your agents

·         A continuous improvement in your contact center’s processes – internal and external

·         Reduction of agent attrition

·         Highlighting areas of risk within your business

·         Identifying and addressing potential customer interaction issues

·         Increased customer satisfaction and improved sales closings

 

Documents required for Interview: Latest Resume

Qualification Required: Any stream Degree or 10 + 2 (PUC) can apply. Having relevant experience is an added advantage.

 

Job Particulars

Education 12th Pass (HSE), Any Graduate, Other Graduate
Who can apply Experienced (0.6 to 2 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id807837
Job Category IT/Software
Locality Address Yeshwantpur
Country India

About Company

Transact Global is young and dynamic. Although quintessentially Indian we serve an enviable international clientele of fortune 500 companies, governmental bodies and the domestic sector. Innovative thinking and pragmatic approach has helped us grow organically and we have come a long way since our inception in 2008. From an initial setup of just two founding members today we are a 1000+ seater ITES company offering exceptional Call Center and BPO services. Our satisfied and loyal client base of 60 plus companies stand testimony to our pioneering and innovative solutions we have been successfully rendering. 

 We are a single-window solutions provider and offer a broad spectrum of services that include Call Center, BPO, Business Intelligence, Software Development, etc. What singularly differentiates us from the other players is the business analytics that we offer as a value addition Having access to a wealth of information we put it to good use and identify core strength and weaknesses in the system. This has greatly helped our clients relook their processes, improvise and make good the deficiencies. The government run projects have immensely benefited from our analytics, suggestions and advice offered thus far. Transact Global offers ITES services across all domains and to all enterprises however big or small. We believe in encouraging SME’s go online with their business and in spite of the low returns we take it up as a challenge and a learning process. The scale of experience and expertise garnered thus far uniquely positions Transact Global to serve a cross-platform of industries and offer advice on generating and enhancing revenue.
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