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Quality Analyst Jobs in Bhiwandi,Khopoli,Mumbai - Robinhood Insurance Broker Pvt Ltd

Quality Analyst
Robinhood Insurance Broker Pvt Ltd
10000 - 30000 Per Month
Quality Analyst Jobs in Bhiwandi,Khopoli,Mumbai - Robinhood Insurance Broker Pvt Ltd
Last Date 19 Nov 2019
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Robinhood Insurance Broker Pvt Ltd - Job Details

Date of posting: 20 Sep 19
  • l Monitoring and evaluating call quality standards by studying inbound and outbound calls (recorded or side-by-side or barged),and conducting test calls to agents/service representatives on new products
  • l Assessing agent performance by measuring skills in use of scripts, product knowledge, sales and service ability greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of call
  • l Providing timely and accurate feedback to agents and conducting monthly help sessions, as required
  • l Evaluating existing customer interaction/ campaign approaches by rating effectiveness of agents/ service representatives, providing quality ratings, identifying training needs, and helping the Training Manager in developing training programs
  • l Evaluating overall process performance and identifying gaps by conducting root-cause analysis
  • l Conducting quality audits
  • l Maintaining and updating quality assurance policies and procedures
  • l Identifying and implementing improvement initiatives
  • l Strong communication & Presentation skills
  • l Well versed with Excel


Job Summary

Job Type : Full Time
Job Category : IT/Software,MBA,Diploma,BSc/BCA/BBM
Hiring Process : Face to Face Interview, Telephonic Interview
Who can apply : Freshers

About Robinhood Insurance Broker Pvt Ltd

Robinhood Insurance Broker Pvt Ltd
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This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
Junior Software Developer
BE/B.Tech(CSE, EEE, ECE...), BSc(IT)
Java, Angular JS, Jquery, Spring
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BE/B.Tech
Java, Angular JS, Jquery, Spring
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BCA, BE/B.Tech, BSc
Java, Angular JS, Jquery, Spring
Software Developer
Diploma, B.Com, M.Com, BCA, BE/B.Tech...
MongoDB, Node JS

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Robinhood Insurance Broker Pvt Ltd recruiting Quality Analyst candidates nearby Mumbai, Navi Mumbai, Bhiwandi, Khopoli.Robinhood Insurance Broker Pvt Ltd vacancies for Quality Analyst is recruited through Written-test, Face to Face Interview etc.
Robinhood Insurance Broker Pvt Ltd Company recruits a lot of candidates every year based on the skills MongoDB, Node JS. The candidates with ME/M.Tech, M.Com, 12th Pass (HSE), BSc, BCA, BE/B.Tech, PG Diploma, MSc, Diploma, B.Com, MCA are selected to full fill the vacancies in IT Software-Engineer job field. The candidates nearby Mumbai, Navi Mumbai, Bhiwandi, Khopoli can apply for Quality Analyst position in Robinhood Insurance Broker Pvt Ltd. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Robinhood Insurance Broker Pvt Ltd recruitment, candidates are mostly chosen for the department of IT Software-Engineer . To learn more about the current jobs and other details, it is better to go through official site of Robinhood Insurance Broker Pvt Ltd and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Robinhood Insurance Broker Pvt Ltd and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Robinhood Insurance Broker Pvt Ltd and near your city and get a secured career.