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Quality Analyst Jobs in Delhi,Faridabad,Gurgaon - Job World Consultancy

Quality Analyst
Job World Consultancy
2 Years
22000 - 28000 Per Month
Job World Consultancy
Last Date 25 Jun 2018

Job World Consultancy - Job Details

Date of posting: 26 Apr 18

Job Description

  • Monitoring calls
  • Conceptual and creative ability to help the organisation & the process by sharing new, innovative and effective ideas for improvement
  • Participates in all calibration sessions
  • BQ Management
  • Performing call quality audit of agents
  • Identifying fatal & non fatal errors impacting the process & take corrective/preventive action
  • Analysing the data & preparing quality reports & dashboards as required
  • Escalating issues that hamper process

Desired Candidate Profile

  • Minimum 2 years’ experience in Quality Analyst role (Customer Service background)
  • Knowledge of basic quality tools
  • Excellent English skills- Grammar, Spoken, Sentence framing, Comprehension etc. 
  • Excellent adaptability to change
  • Flexible to work in different work types/queues at the same time
  • Ability to learn and understand end to end processes
  • Ability to adapt to new software and/or procedures as required
  • Ability to follow instructions and make decisions based on instructions 
  • Ability to communicate in a verbal, written and visual manner 
  • Time management/prioritization skills 
  • Self-motivated 
  • Strong analytical skills
  • Ability to work well under pressure and work to tight deadlines 
  • Follows the direction of the supervisor in relation to changes to checklists, policy and procedures
  • Highlights opportunity of key risk areas to supervisor
  • Comfortable with 24*7 environment and 6 days working

Hiring Process : Face to Face Interview, Telephonic Interview

Job Role : Others

About Job World Consultancy

We are hiring for Fan Hotel Group in Delhi
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com

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Job World Consultancy recruiting Quality Analyst Experienced(2 Years) candidates in Delhi, Faridabad, Gurgaon, Ghaziabad, Noida. The Job World Consultancy vacancies for Quality Analyst is filled through Face to Face Interview, Telephonic Interview etc.
Job World Consultancy jobs for Experienced(2 Years) candidates are very common in nature as the company recruits a lot of Experienced(2 Years) candidates every year based on the skills . The candidates with BBA/BBM, BCA, BE/B.Tech are selected to full fill the vacancies in Others job field. The Experienced(2 Years) candidates applying for Quality Analyst should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Job World Consultancy recruitment, Experienced(2 Years) candidates are mostly chosen for the department Others. To learn more about the current jobs and other details, it is better to go through official site of Job World Consultancy and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Job World Consultancy and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.