Quality Analyst Jobs in Mumbai - Talent Growth International

• Designation: Quality Analyst
  
• Experience: Minimum 1 Yrs.
  
• CTC: 18000 – 20000 p.m
  
• Location:  CBD Belapur – Navi Mumbai.
  
• Quality Analyst- Inbound / Outbound Voice(Sales/ Inbound/Outbound/Commercial)

 Roles & Responsibilities:

• Manage a large and diverse team of Quality working towards pre-defined targets
  
• Responsible for maintaining discipline and absenteeism of team on the floor
  
• Responsible for staff retention within the team
  
• Ensure prompt and accurate service and achievement of targets
  
• To conduct and initiate weekly/monthly team and client meetings on regular basis to ensure all problems are dealt with effectively & efficiently
  
• To identify training / coaching needs of the team members and provide the same to the Manager
  
• To assist new members of the team by updating knowledge & bridge process gaps
  
• Be directly responsible towards fostering the development of team by motivating them
  
• To ensure team achieve productivity and quality roster adherence
  
• Ensure the professional and ethical conduct of team members
  
• Accountable for smooth flow of operations
  
• Coordination between Managers and Team Members
  
• Abide by companies and clients Information Security policies.
  

• Graduate from any stream
  
• Good Comm. Skills.
  
• Min  2+ year of exp as Quality from Outbound & inbound process.
  
• Good analytical skills in English
  
• Time Management
  
• Knows all Quality tools
  
• Ability to multi-task
  
• Ability to work well in and promote a team environment
  
• Excellent understanding
  
•  Customer Service
  
• Quality focus