Quality Analyst Jobs in Nagpur - Navishaa.com
Job Description
Responsibility
· Responsible to work with other staff to establish procedures and quality standards and to monitor these against agreed targets.
· Audit calls, Emails, Chats etc. and to conduct regular Feedback sessions for the employee.
· Monitoring calls on a daily basis.
· Generating daily, weekly and monthly Quality Reports.
· Providing training to agents on quality parameters, KRA’s and expectation.
· Recording analysing and distributing statistical information.
· Setting Customer service standards.
· Acting as a catalyst for change and improvement in performance and quality.
· Directing objectives to maximize profitability.
· Monitoring the performance of staff on a daily basis.
Skills and Qualification
· Must be completed their Master of Business Administration Degree.
· Excellent Communication and Interpersonal Skills
· Leadership quality and Confidence
Job Particulars
About Company
ABOUT -US - We are dedicated to Telecom and IT sector. We are Enterprise Partner with Telecom Companies in GCC Countries. At our group we also partner with global Software and IT Majors like Microsoft, Dell, Cisco etc. as Systems Integrator. We focus on enablement of our Enterprise clients with Communications (both local telco and SDN (software defined networks), Advance Cloud hosting and delivering HPC (high performance computing) to some renowned big companies of the world as our customers.
