Quality Analyst Jobs in Navi Mumbai - IMetrix Solutions Pvt Ltd
Job Description
- To monitor calls regularly for the assigned agents
- To provide feedback regularly to the assigned agents
- To ensure that the Quality benchmarks are fulfilled for the assigned agents
- Call Calibration internally and externally with client(s) if required
- Candidate should drive Quality Initiatives in order to increase the Quality Scores
- Candidate should be well versed with MS Office [especially MS Excel]
- Candidate should be involved in Analysis & Problem Solving
Key skills:
Call Monitoring, Call Quality, Voice Based Operations, Good Listening Skills, Very good at providing feedback/coaching as and when required.
Desired Candidate Profile:
- Education:
(UG - Any Graduate - Any Specialization)
Experience:
- Minimum of 1 year experience as Quality Analyst or Quality Coach or Quality Executive for any International Voice process (Preferably Sales/Collections) – but fulfilling the above mentioned job responsibilities.
Salary:
- Range: 2.40 LPA – 3.20 LPA
Additional(s):
- Incentive(s) applicable & provided subject to performance
- Fixed Shift timings
- Fixed Weekly Offs
Job Particulars
About Company
iMetrix Solutions Pvt Ltd. is a full service outsourcing solutions provider with great expertise in the areas of customer service, lead generation and customer acquisition. IMetrix has been engaged completely into the outsourcing business as a strong service provider. The Company is a Private Limited firm registered in the state of Maharashtra, India.
iMetrix Solutions is in its own capacity a full blown client-service oriented company using multiple mediums to deliver best results. The company continues to generate business exclusively through the US consumer market (B2C).
iMetrix Solutions has its main office at Millennium Business Park, Mahape,Navi Mumbai. With a combined management experience of more than 20 years, iMetrix is very positive towards delivering the best of acquisition & customer services to its clientale.
