Quality Analyst Jobs in Noida - Nimbus BPO
Job Description
We are Urgently Hiring Quality Analyst for Nimbus BPO at Noida location.
Designation:Quality Analyst –BPO
Location:Noida
Experience :1 to 5 years (At least one year experience in Call Center operations)
Qualification:Any Bachelors degree or three year diploma
Skills:Quality Analyst, Call Monitoring, call auditor
KEY ACCOUNTABILITIES/ RESPONSIBILITIES:
- Analyzing and sharing feedback of calls made by agents.
- Identifying fatal errors and non-fatal errors impacting the process and take corrective/preventive action
- Monitor agents to identify errors, deviations & initiate corrective measures.
- Provide actionable data to various internal support groups as needed.
- Conduct feedback sessions with Agents.
- Identify the gaps in current process & systems in order to improve overall quality of operations.
- Participate in design of quality standards.
- Prepare and analyze internal and external quality reports for management staff
Job Particulars
About Company
About the Company
Nimbus BPOis an Undertaking of Nimbus Adcom Pvt. Ltd. Nimbus Adcom’s prime business includes Digital Marketing, Bulk SMS/Email, Mobile App Development, Web Hosting (Linux / Windows), Web Design & Development, PR Agency, OBD/Voice SMS/IVR Services, VPS Hosting, Business Email, Exchange Hosting Services, and Content Writing).
We are doing business with a mission to create jobs in the society. We hire fresh and experienced candidates, provide them training on business etiquette. Our endeavor is to provide solutions to the companies at the minimum cost with superior quality. Our process trainers are veterans in the industry, they are Subject matter experts in their respective domains. Nimbus BPO is open for small business to Large business Houses. We are delivering our services within India and international locations too. Our executives are fluent in English, Hindi and regional languages like Khortha, Bhojpuri, etc.
