Quality Analyst - Retail Field Jobs in Delhi,Faridabad,Gurgaon - Qdegrees Services
Quality Analyst - Retail Field
Qdegrees Services
0 to 1 Years
10000 - 12000 Monthly
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, BFA, BSW
Expired
Posted: 25 Apr 17
Job Description
Job Description
- The Quality analyst will be responsible for end to end process audit by evaluating customer queries and its resolution to identify process gaps.
- Hands on experience with Mystery Audits - Retail
- MUST HAVE: Team Management skillset.
- Doing Retail Audit(s) as defined in SOP.
- Completion of the Audit on given timelines
- Preparing report on the basis of Audits
- They also check to see if a customer is satisfied with the results of the interaction.
- Quality analyst works in a continuous process of evaluating the communications and providing feedbacks to enhance the quality of all communications.
- This activity must lead to improving process efficiency and customer experience.
- Quality analyst needs to identify the gaps through root cause analysis
- Prepare reports and analysis as necessary to determine areas of improvement &opportunity.
Education / Experience:
- Good verbal/Written communication skill
- One regional language capability is a must (Gujarati, Marathi, Bengali, Telugu, Kannada, Malayalam, Tamil, Oriya, Assamese, Kashmiri)
- Must be a graduate in any stream. Master’s degree would be an added advantage
- Fresher / 0 - 1 year of experience.
- Quality certifications like LEAN / Six sigma would be an advantage
- Excellent oral and written communication skills
- Must possess analytical, problem solving and effective project and time management abilities.
- Strong attention to detail with demonstrated analytical skills
- Advanced knowledge of Microsoft Office Suite, (Access, Excel, Word, PowerPoint) and SQL
- Strong customer service ethic
Job Particulars
Role others
Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, BFA, BSW
Who can apply Freshers and Experienced (0 to 1 Years )
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id297504
Job Category Diploma , BSc/BCA/BBM , Others
Locality Address
State Haryana, Maharashtra, Uttar Pradesh, Delhi
Country India
About Company
Consulting & Auditing Organisation
Jobs By Location
Delhi
Gurgaon
Mumbai
Pune
Noida
Ahmedabad
Bangalore
Chennai
Hyderabad
Kolkata
Others also searched for
Job & career videos Subscribe