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Quality Analyst - Retail Jobs in Kochi - Qdegrees Services

Quality Analyst - Retail

Qdegrees Services
experience-icon 0 to 1 Years
salary-icon Not disclosed
qualification-icon Any Graduate
Expired

Posted: 22 Mar 17

Job Description

Job Description

  • The Quality analyst will be responsible for end to end process audit by evaluating customer queries and its resolution to identify process gaps.
  • Hands on experience with Mystery Audits - Retail
  • MUST HAVE: Team Management skillset.
  • Doing Retail Audit(s) as defined in SOP.
  • Completion of the Audit on given timelines
  • Preparing report on the basis of Audits
  • They also check to see if a customer is satisfied with the results of the interaction.
  • Quality analyst works in a continuous process of evaluating the communications and providing feedbacks to enhance the quality of all communications.
  • This activity must lead to improving process efficiency and customer experience.
  • Quality analyst needs to identify the gaps through root cause analysis
  • Prepare reports and analysis as necessary to determine areas of improvement &opportunity.

Education / Experience: 

  • Good verbal/Written communication skill
  • One regional language capability is a must (Gujarati, Marathi, Bengali, Telugu, Kannada, Malayalam, Tamil, Oriya, Assamese, Kashmiri)
  • Must be a graduate in any stream. Master’s degree would be an added advantage
  • Fresher / 0 - 1 year of experience.
  • Quality certifications like LEAN / Six sigma would be an advantage
  • Excellent oral and written communication skills
  • Must possess analytical, problem solving and effective project and time management abilities.
  • Strong attention to detail with demonstrated analytical skills
  • Advanced knowledge of Microsoft Office Suite, (Access, Excel, Word, PowerPoint) and SQL
  • Strong customer service ethic

Job Particulars

Role others
Education Any Graduate
Who can apply Freshers and Experienced (0 to 1 Years )
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id285989
Job Category Others
Locality Address Fort Cochin
State Kerala
Country India

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