Quality Analyst - Retail Jobs in Kochi - Qdegrees Services
Quality Analyst - Retail
Qdegrees Services
Expired
Posted: 22 Mar 17
Job Description
Job Description
- The Quality analyst will be responsible for end to end process audit by evaluating customer queries and its resolution to identify process gaps.
- Hands on experience with Mystery Audits - Retail
- MUST HAVE: Team Management skillset.
- Doing Retail Audit(s) as defined in SOP.
- Completion of the Audit on given timelines
- Preparing report on the basis of Audits
- They also check to see if a customer is satisfied with the results of the interaction.
- Quality analyst works in a continuous process of evaluating the communications and providing feedbacks to enhance the quality of all communications.
- This activity must lead to improving process efficiency and customer experience.
- Quality analyst needs to identify the gaps through root cause analysis
- Prepare reports and analysis as necessary to determine areas of improvement &opportunity.
Education / Experience:
- Good verbal/Written communication skill
- One regional language capability is a must (Gujarati, Marathi, Bengali, Telugu, Kannada, Malayalam, Tamil, Oriya, Assamese, Kashmiri)
- Must be a graduate in any stream. Master’s degree would be an added advantage
- Fresher / 0 - 1 year of experience.
- Quality certifications like LEAN / Six sigma would be an advantage
- Excellent oral and written communication skills
- Must possess analytical, problem solving and effective project and time management abilities.
- Strong attention to detail with demonstrated analytical skills
- Advanced knowledge of Microsoft Office Suite, (Access, Excel, Word, PowerPoint) and SQL
- Strong customer service ethic
Job Particulars
Role others
Education Any Graduate
Who can apply Freshers and Experienced (0 to 1 Years )
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id285989
Job Category Others
Locality Address Fort Cochin
State Kerala
Country India
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