Quality Analyst- Sales Jobs - Thiruvananthapuram - Z Shopy

Quality Analyst- Sales
Z Shopy
Z Shopy
Last Date 22 Oct 2016

Z Shopy - Job Details

Date of posting: 23 Aug 16
Quality Analyst Telesales Job Duties:
  • Determines telemarketing quality standards by studying inbound and outbound calls and customer service presentations; conducting test calls to telemarketing service representatives on new products.
  • Verifies telemarketing results by measuring skills in use of scripts, product knowledge, sales and service ability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of call.
  • Provides feedback to telesales Executives  by monitoring calls; monitoring feedback for external vendor programs; conducting monthly help sessions.
  • Evaluates telesales approaches by rating effectiveness of telesales service representatives; providing quality ratings; identifying training needs; developing training programs; conducting training.
  • Directs quality initiatives by requiring adherence to quality assurance policies and procedures; developing new models; implementing changes.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

Hiring Process : Face to Face Interview

Job Role : Others

About Z Shopy

Z Shopy E Commerce Pvt Ltd is  into the field of teleshoipping firm
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Z Shopy recruiting Quality Analyst- Sales fresher’s in Thiruvananthapuram. The Z Shopy vacancies for Quality Analyst- Sales is filled through Face to Face Interview etc.
Z Shopy jobs for fresher’s are very common in nature as the company recruits a lot of fresher’s every year based on the skills . The candidates with BBA/BBM, BSc, BCA, BHM, B.Com, BA are selected to full fill the vacancies in Others job field. The fresher’s applying for Quality Analyst- Sales should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Z Shopy recruitment, fresher’s are mostly chosen for the department Others. To learn more about the current jobs and other details, it is better to go through official site of Z Shopy and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Z Shopy and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.