Quality Analyst- Sales Jobs - Thiruvananthapuram - Z Shopy

Eligibility : BBA/BBM, BSc, BCA, BHM, B.Com, BA

Location : Thiruvananthapuram

Last Date : 22 Oct 2016

Z Shopy - Job Details

Quality Analyst Telesales Job Duties:
  • Determines telemarketing quality standards by studying inbound and outbound calls and customer service presentations; conducting test calls to telemarketing service representatives on new products.
  • Verifies telemarketing results by measuring skills in use of scripts, product knowledge, sales and service ability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of call.
  • Provides feedback to telesales Executives  by monitoring calls; monitoring feedback for external vendor programs; conducting monthly help sessions.
  • Evaluates telesales approaches by rating effectiveness of telesales service representatives; providing quality ratings; identifying training needs; developing training programs; conducting training.
  • Directs quality initiatives by requiring adherence to quality assurance policies and procedures; developing new models; implementing changes.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

Hiring Process : Face to Face Interview

Job Role: Others

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About Z Shopy

Z Shopy E Commerce Pvt Ltd is  into the field of teleshoipping firm

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