Quality Analysts Jobs in Dharwad,Hubli,Hubli-Dharwad - Elite Five Corp Pvt Ltd

Quality Analysts
Elite Five Corp Pvt Ltd
Any Graduate, Any Post Graduate
12000 - 16000 Monthly
Elite Five Corp Pvt Ltd
Last Date 01 Aug 2020
This Job is Expired

Elite Five Corp Pvt Ltd - Job Details

Date of posting: 02 Jun 20
Generally, the role of a quality analyst is to measure compliance against established expectations of agent behaviour. 
Therefore, if your business is compliance-oriented then your quality analyst will focus on evaluating your agents’ behaviour against a scoring form. 
If, on the other hand, customer experience takes reign as the main concern of your business, your quality analyst might then use tools that survey your customer’s experiences directly using phone and email surveys. 
Listed below are the main roles of a quality analyst in a call centre.
Monitoring trends, Assess agent performance, Monitoring calls, Technological responsibilities, Competitor call centre analysis, Design evaluation programs

Job Summary

Job Type : Full Time
Job Role : Others
Job Category : Analyst / Analytics
Hiring Process : Face to Face Interview
Who can apply : Freshers

About Elite Five Corp Pvt Ltd

Elite Five Corp Pvt Ltd
This Job is Expired
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Elite Five Corp Pvt Ltd recruiting Quality Analysts candidates nearby Dharwad, Hubli, Hubli-Dharwad.Elite Five Corp Pvt Ltd vacancies for Quality Analysts is recruited through Written-test, Face to Face Interview etc.
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