Quality Analysts Jobs in Dharwad,Hubli,Hubli-Dharwad - Elite Five Corp Pvt Ltd

Quality Analysts

Elite Five Corp Pvt Ltd

0 Years

Not disclosed

Expired

Posted: 02 Jun 20

Job Description

Generally, the role of a quality analyst is to measure compliance against established expectations of agent behaviour.

Therefore, if your business is compliance-oriented then your quality analyst will focus on evaluating your agents’ behaviour against a scoring form.

If, on the other hand, customer experience takes reign as the main concern of your business, your quality analyst might then use tools that survey your customer’s experiences directly using phone and email surveys.

Listed below are the main roles of a quality analyst in a call centre.
Monitoring trends, Assess agent performance, Monitoring calls, Technological responsibilities, Competitor call centre analysis, Design evaluation programs