Quality Auditor Jobs in Noida - Inizio Business Services
Job Description
- To audit the number of calls given by the client on a daily basis.
- Record feedback and To let the Customer service rep know about his/hers areas of improvements.
- Bring in necessary changes to the process and constant updation of call center core process
- To check whether the CSR has incorporated Knowledge and competence and the customer was able to comprehend to what the CSR was talking about
- Attend call calibrations
- To check if the CSR has used the right telephonee etiquettes,And followed appropriate hold procedures and has a given a proper resoltion for the customers request
Job Particulars
Role others
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id290008
Job Category MBA , Diploma , BSc/BCA/BBM , Others
SkillsInternational BPO
Locality Address
State Uttar Pradesh
Country India
About Company
Greetings for the day
Inizio Business Services is a leading Outsourcing service provider based in Noida, India.
Inizio is a seasoned team with over 80 years of combined outsourcing and business transformation experience in -Operations, Business Development, Client Services, IT-Infrastructure, Business Migrations, Process Excellence, Human Resource Management and Quality & Training with a strong financial back up by our investors.
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