Quality Team Manager Jobs in Mumbai,Navi Mumbai - Teleperformance
Job Description
We have a Quality Team Manager position for Malad location. We have a max budget of 7 lakh to 8 lakh.
As discussed, below are the minimum expectations which team should consider while shortlisting the candidates for this position
- Should be a Graduate
- Should have a background of Quality profile for at least 3 years (TL Quality /AM Quality role)
- Should have a background of handling customer service teams in a quality role
- Should have an experience of handling a team (team of QA’s / team of QTL)
- Should have a fair understanding and experience of managing CSAT/DSAT/NPS performance
- Should have a clear understanding of AM Quality role (in terms of performance management, team management, client management & stakeholder management)
- Knowledge & experience of handling travel accounts will be an added advantage
- Six Sigma (Green Belt/Black Belt) certification will be an added advantage
Job Particulars
Role others
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id696579
Job Category Others
Locality Address
State Maharashtra
Country India
About Company
Teleperformance in India, established in 2001, has evolved from a leading provider of outsourced omnichannel customer experience to providing digital integrated business services and transformation solutions.
We are focused on developing transformation strategies that enrich customer experience, improve efficiency, reduce costs of support and explore new opportunities for businesses.
Teleperformance in India offers pioneering CX services supported with Analytics, Technology, Artificial
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