QuintilesIMS hiring Graduates for the position of Trainee Engineer (Support Role) for Bangalore Location
Job Description
Eligibility :
- BCA, BSc (IT/IS), BCom from 2016 batches with 60% and above throughout academics
Note : Only male candidates are eligible
Skill Required:
- MS Office
- Knowledge in SQL and Excel
- Excellent verbal and written communication.
- Ability to communicate with onshore stakeholders and clients.
Job Description:
The eService team handles account and product provisioning and maintenance activities for all users who subscribe to services and offerings on the IMS Customer portal. The portal hosts more than 200 products for more than500+ clients. Requests and issues are reported via email and phone calls. Support hours are 24/5 with logins from 5.30am to 9pm.
POSITION PURPOSE
Provide client support, managing client’s expectations. Primary duties include supporting a wide range of IMS products and services for both internal and external clients.
PRINCIPAL ACCOUNTABILITIES:
- Develop, maintain and demonstrate in-depth understanding of customers current and potential business needs, to ensure they obtain maximum value from products and services taken.
- Respond in a highly professional manner to all customer queries and problems, liaising with relevant areas of the business.
- Provide timely updates where appropriate.
- Ensure regular communication with business to ensure awareness of client issues
- Ensure customers are appropriately informed of any delivery delays or errors and kept advised of progress and actions being taken.
- Take personal responsibility for ensuring that all procedures are in place and working correctly.
- Ensure any Service Level Agreements are honored to required quality and support standards.
- Develop knowledge of new products/applications from the training provided.
- Provide an in-depth understanding of the QuintilesIMS service offerings, with the ability to produce ad-hoc studies on demand.
- Provide support to other teams as appropriate or directed.
- Willingness to work in any assigned shift across the 24/5 coverage
KNOWLEDGE and EXPERIENCE
- Looking to work in a Customer Service role.
- Pharmaceutical experience preferred.
- Good communication in English (oral and written) with a good command in understanding and speaking is a must.
- Proficiency in PC applications such as Microsoft Office (Excel, Word, PP, Outlook)
- Understanding of the ITIL framework (good to have)
- Ability to communicate effectively with various levels in the organization (written and oral).
- Problem solving, analytical, customer service skills.
- Ability to understand complex concepts and processes quickly.
- Ability to manage own time and be well organized.
- Ability to work independently and use good judgment.
- Ability to work cross-functionally and in a diverse team environment.
- Ability to identify problems before they occur and communicate issues to the appropriate parties.
- Ability to explain complex or technical processes to someone who has little knowledge of the subject.
- Very good logical and analytical skills.
- Flexibility (should be ready to take additional responsibility whenever there is an increased work load or decreased capacity).
- Good interpersonal skills (should have good listening skills, patience and handle situations in a calm and composed way).
- Good team player (should be ready to share the work among the team members and helping the team meet the deadlines).
- Should be ready to work in 24/7 and Night Shifts.
Note: Only male candidates are eligible
Skill – Hands-on (Mandatory): MS Office
Skill – Knowledge (Preferred): Knowledge in SQL and
Job Particulars
Role it software engineer
Who can apply Freshers
Hiring Process Written-test, Face to Face Interview
Employment TypeFull Time
Job Id307652
Job Category BSc/BCA/BBM
Locality Address
State Karnataka
Country India
About Company
Quintiles and IMSHealth have merged together to form the new QuintilesIMS. Each wanting to bring something new to customers, we deliver integrated information and technology solutions to drive healthcare forward. QuintilesIMS has approximately 50,000 employees conducting operations in more than 100 countries, dedicated to helping our clients improve their clinical, scientific and commercial results. As a global leader in protecting individual patient privacy, QuintilesIMS uses healthcare data to deliver critical, real-world disease and treatment insights.
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