Rainconcert Technologies Private Limited Hiring Customer Care Executive in Technopark, Trivandrum

Eligibility : Any Graduate

Location : Thiruvananthapuram

Last Date : 30 Sep 2016

Hiring Process : Written-test

Skills: Presentation, Verbal Communication

Rainconcert Technologies Private Limited(Technopark) - Job Details

Job Title: Customer Care Executive

Company: Rainconcert Technologies Private Limited

Location: Technopark, Trivandrum

Qualification: Any graduation

Experience: 0-1 year experience

Brief description :

  • Effectively manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Proven customer support experience
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritise, and manage time effectively
  • Location:- Sasthamangalam
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