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Rainconcert Technologies Private Limited Hiring Customer Care Executive in Technopark, Trivandrum

Customer Care Executive

Rainconcert Technologies Private Limited(Technopark)
salary-icon Not disclosed
qualification-icon Any Graduate
Expired

Posted: 08 Sep 16

Job Description

Job Title: Customer Care Executive

Company: Rainconcert Technologies Private Limited

Location: Technopark, Trivandrum

Qualification: Any graduation

Experience: 0-1 year experience

Brief description :

  • Effectively manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Proven customer support experience
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritise, and manage time effectively
  • Location:- Sasthamangalam

Job Particulars

Education Any Graduate
Who can apply Freshers
Hiring Process Written-test
Employment TypeFull Time
Job Id228656
Job Category Others
Locality Address
State Kerala
Country India

About Company

Technopark is the IT hub of the State of Kerala, and based in Trivandrum which can rightfully claim to be the knowledge capital of the region. Technopark provides world class, robust and failsafe physical, power and datacom infrastructure, offering a no compromise yet low cost enabling environment for IT industry that is leveraged by its occupant companies for a competitive advantage. 

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