Receptionist - Front Desk Jobs in Mumbai,Navi Mumbai - Sodexo

POSITION SUMMARY:

Attend to guests courteously and deal promptly with their requests and queries. Have Detailed information about the hotel and city. Check on VIP guest movements, complete their pre-registration formalities.

Allocate rooms to all arriving guests after checking the guest preferences. Collect guest feedback forms and do any possible first hand service recovery steps.

GRE DUTIES AND RESPONSIBILITIES:

·         Welcome guests during check-in and giving a found farewell to guest while checkout. 

·         Handling guest complaints and concerns in an efficient and timely manner.

·         Overseeing VIP guests, arrivals and departures. 

·         Coordinating and multi-tasking job duties in a busy environment.

·         Should possess detailed information about the Hotel, city as well as the competition.

·         Detailed information regarding arrivals and room requirements.

·         Have up to date information on daily room occupancy

·         Providing excellent customer service as per hotel standards.

·         Greeting guests as they enter and exit the hotel. 

·         Providing information regarding the Hotel, town attractions, activities etc.

·         Check on VIP reservations, complete their pre-registration formalities.

·         Allocate rooms to all arriving guests.

·         Maintain up-to date information on room rates, current promotions, offers and packages

·         Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.

·         Co-ordinate with housekeeping for clearing of rooms.

·         Collect Guest feedback during guest departure along with his likes and dislikes.

·         Perform basic cashier activities as and when required.

·         Maintain guest lockers for safe custody.

·         Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.

·         Give proper and complete handover to the next shift

·         Should be able to handle all guests without bias or prejudice.

·         Follow the house rules and policies laid down by the management.

·         Adhere to strict staff grooming and hygiene standards.

·         Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.

·         Good command of the English language is essential, both written and verbal 

·         Must possess strong organization time management skills, attention to detail.

·         Must be guest service focused and a team player.

·         Positive attitude and outgoing personality is essential.

·         Ability to relate well to Hotel guests and employees. 

·         Professional in demeanour and presentation. 

·         Personable, enthusiastic, self-motivated and able to work independently.

·         Observant, discriminating and detail-oriented 

·         Ability to understand and carry out oral and written instructions and request clarification when needed. 

·         Strong interpersonal and organizational skills.