Receptionist - Front Desk Jobs in Mumbai,Navi Mumbai - Sodexo
Receptionist - Front Desk
Job Description
POSITION SUMMARY:
Attend to guests courteously and deal promptly with their requests and queries. Have Detailed information about the hotel and city. Check on VIP guest movements, complete their pre-registration formalities.
Allocate rooms to all arriving guests after checking the guest preferences. Collect guest feedback forms and do any possible first hand service recovery steps.
GRE DUTIES AND RESPONSIBILITIES:
· Welcome guests during check-in and giving a found farewell to guest while checkout.
· Handling guest complaints and concerns in an efficient and timely manner.
· Overseeing VIP guests, arrivals and departures.
· Coordinating and multi-tasking job duties in a busy environment.
· Should possess detailed information about the Hotel, city as well as the competition.
· Detailed information regarding arrivals and room requirements.
· Have up to date information on daily room occupancy
· Providing excellent customer service as per hotel standards.
· Greeting guests as they enter and exit the hotel.
· Providing information regarding the Hotel, town attractions, activities etc.
· Check on VIP reservations, complete their pre-registration formalities.
· Allocate rooms to all arriving guests.
· Maintain up-to date information on room rates, current promotions, offers and packages
· Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
· Co-ordinate with housekeeping for clearing of rooms.
· Collect Guest feedback during guest departure along with his likes and dislikes.
· Perform basic cashier activities as and when required.
· Maintain guest lockers for safe custody.
· Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
· Give proper and complete handover to the next shift
· Should be able to handle all guests without bias or prejudice.
· Follow the house rules and policies laid down by the management.
· Adhere to strict staff grooming and hygiene standards.
· Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.
· Good command of the English language is essential, both written and verbal
· Must possess strong organization time management skills, attention to detail.
· Must be guest service focused and a team player.
· Positive attitude and outgoing personality is essential.
· Ability to relate well to Hotel guests and employees.
· Professional in demeanour and presentation.
· Personable, enthusiastic, self-motivated and able to work independently.
· Observant, discriminating and detail-oriented
· Ability to understand and carry out oral and written instructions and request clarification when needed.
· Strong interpersonal and organizational skills.