Relationship Associate Jobs in Bangalore - Urban Ladder

Relationship Associate

• Love to solve problems? Love answering questions patiently? Love talking all day? :) If your answer to all the above questions is a resounding yes, we want to listen to you.
• Hopefully forever.We are looking for fun, committed people for our Client Servicing Team based in Bangalore.
  

Role

• You can talk on the phone all day, send emails out in lightning speed and chat up with our clients and help them out with their numerous queries. 
• Just make sure our clients are happy at the end of every interaction
• Your role will involve you being a multi-tasker (scratch that!), a super multi-tasker, handling multiple responsibilities and customers at the same time. 
• Let's be honest. Client servicing isn't easy and we aren't looking for people who want it easy. 
• Being driven to focus on every single detail and being empathetic to people should come naturally to you.
• If you are committed to learning a lot, taking ownership of every client/order end to end and have an impeccable sense of work ethic, we should meet.

Requirements

And you should (be)

• possess great written communication (No SMS language, please)
• willing to answer calls, email, and chat and be open to learning to use other new channels or processes
• willing to be an excellent customer advocate internally and stand up for what's right by the customer
• willing to work fast and be flexible with work timings/schedule and availability.
• have knowledge of and be an active social media user
• E-commerce and hospitality experience is a huge bonus
• Freshers are more than welcome.
• Willing to work on Saturdays (from home, albeit!) and from 10 AM to 8 PM (don't worry, we won't ask you to do this without a break or from office, even post 6 PM)