Relationship Executive Jobs in Bangalore - TeamKCS

Job Summary

• Be part of a unit which handles valuable customers of Bank. 
• This Unit is responsible for the entire lifecycle management of these customers starting from bringing them into the fold of Relationship Management; provide regular servicing/resolution of queries and issues and also cross-sell of other products as per customer requirement. 
• In the unit, each Relationship Executive manages a set of customers assigned him or her.
  

• Key Responsibilities: The following to be carried by remote digital media viz. phone call, email, chat and video interactions:
  
• Client Outreach - Manage the portfolio through client outreach and continuous monitoring of client relationship including product, portfolio and banking needs
  
• Relationship Management - To develop and strengthen customer relationships through effective relationship management in accordance with the business goals
  
• Technical Skills - Effectively utilizes all applications, tools, and databases used to process transparent end-to-end client support. 
• Proficient in systems related to Banking transactions and services
  
• Customer Service and Sales – Upselling, cross-selling, providing regular market information and updates to the customers. 
• Extremely efficient servicing of requests to create a superior customer experience. 
• Act as the Single Point of Contact for customer’s Banking Requirements.
  

• Strong willingness to work in Relationship Management; Banking operations and products including investment products
  
• Prior experience in Sales, Banking process or Customer Service preferred but not necessary
  
• Teamwork, verbal and written excellence, resilience and highly motivated for developing a new department.
  
• Must be flexible and understanding in challenging and ever-changing environment
  
• Excellent communication skills in English and Hindi
  

• Any MBA - Freshers are also welcomed (Candidates appeared for Final Semester in 2018 can also apply)
  
• Any Graduate - with experience in Banking Process, Customer Service or Sales ( 6 Months and above)
  
• Job Type: Full-time