Relationship Manager Jobs in Mumbai - Top VC Backed Ed-Tech StartUp
Relationship Manager
Top VC Backed Ed-Tech StartUp
0 Years 
40000 - 60000 Monthly 
M Phil / Ph.D, M.Com, MA, MBA/PGDM, MCA, ME/M.Tech, MEd, MS, MSc, MSW, PG Diploma, MVSc, MPEd, M.F.Sc(Fisheries), Other Post Graduate 
Expired
Posted: 12 Jun 20
Job Description
Job Summary (Responsibilities and Duties)
Be accountable for the entire Relationship Manager of a growing business
Student/Teacher Representative who is genuinely excited and
confident to help parents/teacher resolving their queries in a new-
to-the-world online platform. He/She should be patient,
empathetic, and passionately communicative.
Needs to manage class rescheduling requests and handle DataBase
and coordinate with Tech team to execute this in backend to
manage ongoing classes.
Make daily trackers for student/teacher operations team as well as
manage daily in bound/outbound email flow
The Relationship Manager will be required to communicate with
customers via phone and email.
Maintain Documentation and Communicate the same to
Stakeholders by recording customer queries and details
Contributes to team effort by accomplishing related results as
needed.
Be accountable for the entire Relationship Manager of a growing business
Student/Teacher Representative who is genuinely excited and
confident to help parents/teacher resolving their queries in a new-
to-the-world online platform. He/She should be patient,
empathetic, and passionately communicative.
Needs to manage class rescheduling requests and handle DataBase
and coordinate with Tech team to execute this in backend to
manage ongoing classes.
Make daily trackers for student/teacher operations team as well as
manage daily in bound/outbound email flow
The Relationship Manager will be required to communicate with
customers via phone and email.
Maintain Documentation and Communicate the same to
Stakeholders by recording customer queries and details
Contributes to team effort by accomplishing related results as
needed.
Skills and Qualifications
Excellent communication and interpersonal Skills
Excellent skills on MS Office, Documentation, Advanced Excel eg V
LookUp.
Customer Satisfaction Focus: Ability to listen and active problem-
solving skills
Multi-tasking
Project management: Remarkable detail orientation for making
accurate trackers
Database management: Quick query response and resolution.
Ability to analyse large amounts of data
Operations Experience: Role requires an analytical, structured,
detail-obsessed approach since the company's scale will expand
from recruiting 10,000 to 1 million students in very short time.
Competent time management skills
Self-motivated
Backed by reputed VCs and an award-winning management team,
this is a rare opportunity for a passionate, driven hire to see a
business being built from scratch and gain life-changing
experience.
Excellent skills on MS Office, Documentation, Advanced Excel eg V
LookUp.
Customer Satisfaction Focus: Ability to listen and active problem-
solving skills
Multi-tasking
Project management: Remarkable detail orientation for making
accurate trackers
Database management: Quick query response and resolution.
Ability to analyse large amounts of data
Operations Experience: Role requires an analytical, structured,
detail-obsessed approach since the company's scale will expand
from recruiting 10,000 to 1 million students in very short time.
Competent time management skills
Self-motivated
Backed by reputed VCs and an award-winning management team,
this is a rare opportunity for a passionate, driven hire to see a
business being built from scratch and gain life-changing
experience.
Job Particulars
Education M Phil / Ph.D, M.Com, MA, MBA/PGDM, MCA, ME/M.Tech, MEd, MS, MSc, MSW, PG Diploma, MVSc, MPEd, M.F.Sc(Fisheries), Other Post Graduate
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id943081
Job Category Tech Support
Locality Address Andheri East
State Maharashtra
Country India
About Company
An incredibly rare opportunity for a personable, detail-obsessed,
technically passionate, Technical Call Center Manager to join a
high-growth start-up and see a business being built from scratch.
The role guarantees tremendous leadership and resume-building
in a short time for someone looking to accelerate their career
progression well ahead of the normal curve.
technically passionate, Technical Call Center Manager to join a
high-growth start-up and see a business being built from scratch.
The role guarantees tremendous leadership and resume-building
in a short time for someone looking to accelerate their career
progression well ahead of the normal curve.
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