Reservation Associate Jobs - Gurgaon - Client of New Ways Consulting Services
Job Description
- A reservations associate position is responsible for ensuring a positive and memorable experience for guests.
- Answering phone calls and emails requesting information on the hotel or resort and providing necessary details to prospective customers.
- Describing different facilities and services depending on the needs of the callers and their interests.
- Informing corresponding departments of the requests made by guests, so that the facilities are available promptly upon their arrival.
- Listening carefully to the needs of prospective guests and ensuring that they receive accommodations and services that best fit their requirements.
- Lending a patient ear for guest grievances and taking prompt actions for redress.
- The inclination for continuous improvement, looking for opportunities that help elevate the quality of existing services and amenities.
- Maintaining up-to-date reservation reports is also part of a reservations sales associate's duty.
- A natural tendency to help people, a willingness to learn and improve, and diplomacy.
- Ability to communicate effectively in the English language for both written and spoken purposes.
- Impressive sales skills to be able to project the resort or hotel in the best of ways to prospective customers.
- Computer skills, organizational abilities, and multitasking capabilities.
- Basic cognitive and analytical skills.
- General awareness is a desirable attribute
Job Particulars
Role steward hospitality
Who can apply Freshers and Experienced (0 to 3+ Years )
Hiring Process Written-test, Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id206791
Job Category Diploma , BSc/BCA/BBM , Others
Locality Address
State Haryana
Country India
About Company
The Company manages business processes for Hotels & Travel companies. It is the leading provider of reservation sales and online sales solutions for Hotels. The company combines process expertise, information technology and analytical capabilities with operational insight and experience to provide a wide range of Revenue Optimization services. With domain knowledge that is a powerful combination of Central Reservations Systems (CRS), Global Distribution Systems(GDS), Internet Distribution Systems (IDS) and operational excellence, the company delivers comprehensive business solutions.
Jobs By Location
Gurgaon
Pune
Hyderabad
Delhi
Noida
Bangalore
Chennai
Kolkata
Ahmedabad
Mumbai
Others also searched for
Job & career videos Subscribe
