Reservation Executive jobs - Mumbai - HOTEL SEA PRINCESS - 2 to 3 years of experience - 23 July 2019
Job Description
Proactively forecast Hotel Rooms availability and coordinate with Sales.
Knowledge of Operating IDS Software is a must
Candidates should be working in Hotel Reservations only
Dealing with guests over the telephone
Taking and inputting reservations
Negotiating rates in hotels
Upselling, or offering a more expensive room to the customer
Assist clients in hotel reservations, charges & cancellations
Handles customer queries
Building good client relationship through effective customer service
Feedback on customer stay to be taken from the members/plan holders & raise & close any concerns raised by the members during their stay
Processes reservations by mail, telephone or central reservation systems referral.
Processes reservations other hotel departments, and travel agents.
Knows the type of rooms available as well as their location and layout.
Knows the selling status, rates, and benefits of all packages plans.
Knows the credit policy of the hotel and how to code each reservation
Job Particulars
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