Retail Store Manager Jobs in Chennai,Vellore - Kaushilya Recruitment & Consulting
Job Description
Driving Customer centricity:
- Develops and empowers store staff to deliver and continuously improve customer satisfaction.
- Anchors customization of schemes and on-the-floor activities to suit the local customer profile/requirements.
- Ensures a pleasant retail experience for the customer through ambiance, ease of shopping and effective service.
- Answers customer's complaints or inquiries and resolves customer's problems to promote good public relations
- Ensures efficient staffing at store in line with the Brand image.
- Trains, supervises and guides store employees.
- Plans and conducts weekly sales meetings for staff to discuss latest sales techniques, new products, overall performance and other topics (s) appropriate to discuss in order to promote high morale, team spirit and company mindedness.
- Facilitate training and development of staff and maintain engagement levels of employees.
- Guide the concept managers and other team leaders in managing employees under their purview
- Handles P&L responsibility for the store and works towards achieving the store profitability targets.
- Manages the sales plan, budget and control for the store.
- Identifies and implements ideas for continuous improvement of the store / sales performance and productivity in terms of sales per square feet (SPSF).
- Keeps abreast of developments in retail sales area, by studying relevant catalogs, trade journals, sales analysis, etc. and visiting competitor stores
- Provide feedback on sales performance of brands / products, pricing, etc. and highlights any product related complaints/concerns so that it can be addressed across stores.
- Organizes and implements brand building activities at the store level.
- Takes an innovative approach to improve store performance (including avenues for additional income)
- Maintains the appearance of the store (VM and hygiene) in order to carry the brand image.
- Plans store layout of fixtures, merchandise and displays with Product / Category team, taking into account special and seasonal promotions as well as store safety and security measures
- Maintains all health, safety and environment standards and policies of the Company.
- Communicates and upholds all company policies, rules and regulations.
- Ensure adherence to all store related SOP as well as statutory requirements applicable to the store.
- Handle non-standard / crisis situations effectively.
- Manages the external stakeholders such as property owners / mall representatives, local regulatory bodies and community representatives.
- Handles any local issues such as political / regional interferences and escalates to Legal / HR / RSM as required.
- Complete reporting and documentation associated with the store: Consolidates all store related information such as sales, inventory, operating expenses, manpower numbers, hires and exits, training and engagement activities conducted, etc. and sends reports to the Regional / National Operations team as required.
Job Particulars
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id401026
Job Category Retail
Locality Address
State Tamil Nadu
Country India
About Company
Kaushilya Recruitment & consulting was
formed with the aim to change
the way staffing and recruiting industry operates with its first office at
Noida, Uttar Pradesh. It has a team of well-experienced staffing and
recruiting professionals. As an Healthcare Staffing Services Company it offer exceptional services.
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