Role: Support Engineer Skills: Technical Support Jobs in Hyderabad - Lasai tech
Job Description
Minimum 3 years’ experience in a technical support or software development organization (Tier 3 experience preferred), in the online industry for a high volume commercial website or service, Organic & Paid search experience preferred
· Minimum 1 year experience using SQL required with ability to manipulate data rapidly and use complex joins
· Professional with experience in online advertising, social media, marketing and/or project management preferred
· Experience with Excel and Outlook and Microsoft suite of standard programs.
· Should be ready to work night shifts and weekend
· Advanced problem-solving ability to drive great customer service and strong team relationships
· Ability to analyze and visualize large data sets
· Experience working with remote/virtual teams; ability to collaborate across boundaries
· Work well independently, ability to manage one's time, as well as strong cross and group collaboration and interpersonal skills; Work in a team environment leveraging others’ ideas, contributing to others’ success
· Willingness to embrace change; desire to learn and always improve
· English language skills including strong verbal and written communication skills required for all levels of stakeholders.
· Must be well-organized with strong attention to detail; Strong documentation skills to be utilized for case management, knowledge capture, bug management and training
· Motivation and passion for the success of the customer; customer obsession
Thanks, Minimum 3 years’ experience in a technical support or software development organization (Tier 3 experience preferred), in the online industry for a high volume commercial website or service, Organic & Paid search experience preferred
· Minimum 1 year experience using SQL required with ability to manipulate data rapidly and use complex joins
· Professional with experience in online advertising, social media, marketing and/or project management preferred
· Experience with Excel and Outlook and Microsoft suite of standard programs.
· Should be ready to work night shifts and weekend
· Advanced problem-solving ability to drive great customer service and strong team relationships
· Ability to analyze and visualize large data sets
· Experience working with remote/virtual teams; ability to collaborate across boundaries
· Work well independently, ability to manage one's time, as well as strong cross and group collaboration and interpersonal skills; Work in a team environment leveraging others’ ideas, contributing to others’ success
· Willingness to embrace change; desire to learn and always improve
· English language skills including strong verbal and written communication skills required for all levels of stakeholders.
· Must be well-organized with strong attention to detail; Strong documentation skills to be utilized for case management, knowledge capture, bug management and training
· Motivation and passion for the success of the customer; customer obsession
Thanks,