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Sales / Marketing Executive Jobs - Bangalore - 3dwalkin

Customer Success Manager

3dwalkin
experience-icon 0 Years
salary-icon 25000 - 30000 Monthly
Expired

Posted: 25 Sep 16

Job Description

Role: Customer Success Manager
Location: Bangalore
Company:
  • Early stage technology startup in real estate space.
  • Current client base of 70 builders.
  • In growth phase with proven revenue model.
  • Young founding team with experience working in companies like Microsoft Research and Samsung R&D
What is Customer Success?
Customer success includes handling post sales and making the customer realise the value of the product to the fullest. It is an emerging field for technology/product companies. For better understanding 

Job description:
  • Project Delivery: Coordinate with operations team and handle the delivery of the project.
  • Responsible for product adoption:
  • Explain the product to sales executives, understand their issues in using the product and resolve them.
  • Follow up with sales executives and make sure that the product is utilised to the fullest.
  • Identify the problem, develop strategies and implement them to make the product adoption easier.
  • Communicate the insights developed to product team and get the feature implemented.
  • Ensure client satisfaction and get referrals by maintaining good relationship with the clients.
  • Quantify the value of the product by collecting and analysing data on customer’s key sales metrics.
General notes: 
  • The job will be very hands on and active. You shouldn't expect to be sitting in a cubicle all day.
Desired skills:
  • Excellent communication skills - verbal and written.
  • Critical thinking
  • Street smartness
  • Self-learning ability
  • Prior experience in sales is a plus.
  • You can expect an open culture and startup setup.
  • Salary - As per the industry standards.

Job Particulars

Education MBA/PGDM
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id235311
Job Category MBA , Others
Locality Address
Country India

About Company

Developed a new product 'Interactive 3D'. It is currently being used by the real estate companies to sell their residential apartments/villas.
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